Inbound Sales Representative (Hotel Reservation)- Pasig City

Job Description

• Handle inbound calls, emails, and online inquiries from guests seeking hotel reservations or information.
• Provide accurate details on room availability, pricing, amenities, and promotions.
• Assist guests in booking accommodations, ensuring all preferences and special requests are noted.
• Upsell room upgrades, packages, or additional services to enhance guest experience and maximize revenue.
• Process payments and confirm bookings using reservation systems in compliance with company policies.
• Resolve guest concerns or complaints with professionalism and empathy to ensure satisfaction.
• Maintain organized records of reservations, cancellations, and guest profiles.
• Collaborate with front desk and operations teams