Job descriptionHandle inbound calls, emails, and online inquiries from guests seeking hotel reservations or information.Provide accurate details on room availability, pricing, amenities, and promotions.Assist guests in booking accommodations, ensuring all preferences and special requests are noted.Upsell room upgrades, packages, or additional services to enhance guest experience and maximize revenue.Process payments and confirm bookings using reservation systems in compliance with company policies.Resolve guest concerns or complaints with professionalism and empathy to ensure satisfaction.Maintain organized records of reservations, cancellations, and guest profiles.Collaborate with front desk and operations teams