Essential Duties and Responsibilities (Key Activities)
- Carries out duties in compliance with established business policies and procedures.
- Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
- Responsible for exhibiting professional behavior with both internal / external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
- Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
- Process all orders received.
- Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
- Review and maintain customers open orders on a daily basis.
- Investigate and resolve order processing issues reported by customers and working cross functionally with other departments to resolve customer queries.
- Resolve customer inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
- Collaborate with other departments to ensure accuracy of data maintained on SAP
- Communicate regularly with your Team Lead of all changes, issues and potential concerns with any customer accounts. Employees are empowered to share ideas and to drive and support continuous improvement.
- Work with our central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries.
- Develop and maintain positive customer and internal colleague relationships.
- Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
- Perform other duties and projects as assigned.
Personal Characteristics
Truly customer focusedSelf-starter ready to take initiativeProfessional attitudeInteractive and engagingA multi-tasker with excellent time management skillsAdaptable and FlexibleAbility to deal with changing prioritiesEagerness and willingness to learnProblem SolvingExperience dealing with AmbiguityDrive for ResultsExcellent verbal and written communicationsTeam playerDimensions –Education / Experience / Skills
Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systemsStrong computer navigation and typing skillsGood attention to detail, a critical-thinker, experienced at investigating and resolving complex issuesEffectively collaborate with othersCommunicate professionallyGood email etiquetteWork independently and as part of a teamWork effectively in a fast-paced environment with changing prioritiesSAP or other ERP system experience a significant advantagePrevious customer service experience desired preferably in the healthcare industry but not essential