Field Technician

Key Responsibilities

Installation : Installing new equipment and systems at customer sites.

Maintenance : Performing scheduled maintenance to ensure equipment functions correctly.

Troubleshooting and Repair : Diagnosing technical issues and performing on-site repairs or replacements.

Customer Service : Providing technical support and training to customers, acting as the primary company representative.

Documentation : Recording details of work performed, creating service reports, and updating databases.

Safety : Following company safety policies and standard operating procedures.

Logistics : Operating company vehicles, managing schedules, and using tracking software.

Essential Skills

Technical Expertise : Knowledge of the specific equipment or systems being serviced.

Problem-Solving : Ability to diagnose complex issues and develop effective solutions.

Customer Service : Strong interpersonal and communication skills for dealing with clients.

Organizational Skills : Managing work schedules, service calls, and documentation efficiently.

Physical Stamina : Capability to perform physically demanding tasks and work in various weather conditions.

Attention to Detail : Meticulous record-keeping and accurate diagnosis.

Common Industries

Telecommunications, Utilities, Manufacturing, Healthcare, Information Technology (IT), and Data Centers.