Customer Service Representative l Hotel Reservation Team

🌟 We're Hiring : Customer Service Representative - Hotel Reservation Team! 🌟

Job Title : Customer Service Representative l Hotel Reservation Team

Location : Makati City

Job Type : Full-time

Experience Level : Entry

About the Role

Join our Hotel Reservation Team at Alorica Philippines and be part of a company that turns customer interactions into memorable experiences!

As a Customer Service Representative , you’ll help customers book their ideal stays, resolve inquiries, and make sure every guest leaves the conversation satisfied. You’ll thrive in a collaborative environment that values teamwork, innovation, and excellent communication — all while building a rewarding career in the BPO industry.

Key Responsibilities

• Assist customers with hotel reservations and inquiries via phone , email , or chat .
• Guide guests in booking accommodations and resolving booking issues .
• Provide accurate and up-to-date information on hotel amenities, rates, and availability.
• Ensure exceptional customer satisfaction by offering timely and effective solutions.
• Collaborate with your team to meet  service level goals and quality standards.
• Accurately  maintain customer records and documentation.

Qualifications

Benefits

Why Join Us

At Alorica Philippines, we foster a supportive and inclusive work environment where your contributions are valued and recognised. Join us to experience career growth opportunities, state-of-the-art technology, and a team that is committed to excellence in customer service. Be part of a company that prioritises employee well-being and offers a platform for you to thrive and succeed.

Ready to make an impact? 🚀 Apply now and be a part of our dynamic team!