Senior Technical Consultant - ServiceNow

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

As a Senior Technical Consultant within our ServiceNow team, your role is pivotal in delivering exceptional projects and services that ensure utmost customer satisfaction. You will leverage your expertise to provide hands-on technical solutions, ensuring delivery aligns with ServiceNow best practices and meets client expectations.

This role is open for candidates based in the Philippines or India and has a hybrid working setup, offering flexibility to work remotely and from our local offices. This setup allows you to collaborate effectively with global teams while enjoying a balanced work-life integration.

Responsibilities and Accountabilities

• Autonomous Expertise : Deliver technical solutions with precision and quality, whether independently or collaboratively, ensuring timely completion and client satisfaction. This includes specialized solutions for the ServiceNow Mobile App, from custom workspace interfaces to offline-capable applications.
• Solution Delivery : Develop and implement ServiceNow solutions, integrating best practices and client requirements gathered through technical workshops. Design and build intuitive, role-based mobile experiences using ServiceNow Mobile Studio and the Now Platform.
• Stakeholder Engagement : Build strong, trust-based relationships with client stakeholders, influencing solutions around risk management, process improvement, and automation. Articulate the value and capabilities of the ServiceNow mobile platform to drive user adoption and mobile-first strategies.
• Opportunity Identification : Proactively identify and communicate new opportunities within client accounts to Customer Success Managers and account teams. Identify client needs that can be solved with mobile solutions, such as field service, offline capabilities, or simplified task management.
• Problem Solving : Act as a reliable escalation point, swiftly resolving issues and supporting all teams engaged in project delivery. Troubleshoot and resolve complex technical challenges related to mobile app performance, functionality, and data synchronization.
• Capability Development : Mentor and coach junior team members, contribute to hiring decisions, and participate in interviews to foster technical and consulting excellence. Share knowledge and best practices in ServiceNow mobile app development with the wider team.

Experience & Expertise

Mandatory Qualifications

Mandatory Experience

Desired Experience & Knowledge

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com .

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