Solutions Architect

Solution Architect – Customer Value Management (CVM)

Zycus is looking for a Solution Architect or Solution Consultant to bring solution architecture expertise with customer success and value delivery to our Customer Value Management (CVM) team.

As a CVM, you will use your deep expertise in Source-to-Pay, Procure-to-Pay, Procurement Transformation, and CLM to design value roadmaps, optimize procurement platforms, and ensure customers maximize ROI.

Role & Responsibilities

• Partner with senior stakeholders (CPOs, CFOs, CIOs) to align procurement technology adoption with business objectives and KPIs.
• Define customer value roadmaps and drive measurable ROI realization from procurement suites.
• Conduct value workshops, process benchmarking, and maturity assessments.
• Advise on best practices across S2P / P2P / CLM processes and procurement transformation.
• Leverage Solution Architect background to guide customers on system capabilities, scalability, and optimization.
• Identify gaps in adoption and recommend configuration / enhancement strategies.
• Partner with product and engineering teams to influence roadmap based on customer needs.
• Ensure seamless integration of procurement solutions with ERP / financial systems.
• Own overall customer health, adoption, and value delivery for key accounts.
• Drive expansion opportunities (cross‑sell, up‑sell) by linking solution capabilities to business priorities.
• Act as the voice of the customer within the organization, driving continuous improvement and innovation.
• Develop executive‑level reports and deliverables showcasing achieved value.

Required Skills

Preferred Qualifications

Why You Should Join Zycus

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner for large global enterprises for two decades. Recognized by Gartner, Forrester, and other analysts, Zycus powers its S2P software with the revolutionary Merlin AI Suite, offering data‑driven insights and conversational AI for procurement and AP officers.

Through its seamless, intuitive user interface, Zycus helps enterprises drive savings, reduce risks, and boost compliance, delivering high adoption and value across organizations.

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