Chapter Lead

Background on what ING is about (Generic ING background) :

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

A Squad Lead manages a team of talented engineers to deliver high quality software solutions and services. A Squad Lead is responsible for teams of 6 to 10 developers / devops. They ensure all projects are delivered to the highest standard with outstanding stakeholder service. They ensure all team members are productive, achieving set goals and advancing technically.

Our Squad Leads believe in servant-leadership. They empower their team, encourage growth, and embrace failure. They lead by example; understand strength comes in unity and leadership begins in the trenches.

Key Responsibilities

• Direct manager for a team of 6-10 engineers across different technology skills
• Setting team objectives and conducting Performance Evaluation. Provide regular
• performance feedback and conduct career planning with staff. Takes appropriate corrective
• action as needed to promote optimal employee performance.
• Identifying training needs of the team and individuals. Collaborate with Principal Engineers
• and Tech Leads to develop skills of staff and help advance their careers
• Mentoring and coaching engineers.
• Recruitment (on / off boarding), hiring, and training of new talent
• Ensures individuals and team align with company policies, training, compliance modules, etc…
• Direct manager for a team of 6-10 engineers across different technology skills
• Setting team objectives and conducting Performance Evaluation. Provide regular
• performance feedback and conduct career planning with staff. Takes appropriate corrective action as needed to promote optimal employee performance.
• Identifying training needs of the team and individuals. Collaborate with Principal Engineers and Tech Leads to develop skills of staff and help advance their careers
• Mentoring and coaching engineers.
• Recruitment (on / off boarding), hiring, and training of new talent
• Ensures individuals and team align with company policies, training, compliance modules
• Support interactions with customers and development team to gather and define requirements
• Accountable for the delivery of high quality software solutions, services and the support of such solutions and applications (. Build and Run).
• Ensure the team consistently ships high quality code
• Build strong partnerships with business, operations, infrastructure and other key
• stakeholder groups
• Analyze risks, issues and other data in supporting teams reaching actionable decisions.
• Create and manage plans to mitigate risks for all projects in your Squad.
• Ensure the team focuses on removing bottlenecks, improving system performance, and
• optimizing reliability and maintainability
• Manage resource allocations and priorities effectively.
• Drive cross-team collaboration
• Partner with Product Owners and CJEs to own and plan the backlog and adapt to changes in priorities / requirements / velocity in an agile environment.
• Works with department management and operations team on planning, prioritization and resource allocation initiatives
• Maintains and manages team, customer, and vendor relationships that drive business results
• Provide regular reports to the Area Lead and other departments on your Squad’s achievements, challenges and recommended solutions.
• Work with Chapter Leads, Principal Engineers and other Tech Leads to ensure best
• practices are implemented and followed.
• Identify and implement appropriate continuous improvement opportunities
• Help improve our engineering tooling and practices

Key Capabilities / Experience