Clinical Administrator

Noon Dalton invites all its employees to embrace our core values, living them every day, in every aspect of their role.

Empathy

At Noon Dalton, being empathetic means being patient and understanding, both with Clients and with each other. We don’t make businesses conform to our requirements. We understand what they need and do our best to help them.

Simplification

We’re not looking for artificial simplicity : things that look simple but aren’t well-thought-out. We strip down our processes until all that remains is useful and essential. We remove complications and complexity for both our customers and our employees.

Continuous Improvement

We are always looking for ways to improve, both professionally and personally. Whether that means taking part in accent neutralization training, trying to better our public speaking, or evaluating our daily processes to see how we can do them faster and easier.

Job Description :

Manage clinician calendars and patient appointments for rTMS, PMS, and consultations.

Ensure Carebit and Google Calendar are fully synchronized while observing session timing and rest requirements.

Coordinate logistics for both in-person and virtual sessions.

Handle new enquiries and referrals with professionalism and empathy.

Send intake forms, collect required details, and allocate patients appropriately.

Maintain accurate and compliant patient records within Carebit.

Prepare and send invoices via Revolut Merchant.

Track payments and confirm appointments upon receipt.

Manage private insurance claims — including reimbursement forms, supporting documents, and insurer communication.

Verify patient eligibility and authorisation, maintaining detailed claim and payment records.

Send appointment confirmations, reminders, and follow-ups using standard templates.

Keep patient documents, consent forms, and letters up to date.

Draft post-consultation letters for clinician review.

Maintain consistency and accuracy across all administrative processes.

Promptly escalate clinical or technical issues to the appropriate team members.

Qualifications :

Proven experience in clinical administration or healthcare operations

Strong understanding of insurance claims and reimbursement workflows

Excellent written and verbal English communication skills

Exceptional organizational skills and attention to detail

Demonstrated reliability, professionalism, and discretion

Able to work UK Hours

Familiarity with Carebit, Revolut, or similar healthcare and payment platforms

Prior experience in private healthcare or neuromodulation-based services

Confidence in working remotely across multiple systems, clinicians, and time zones

Other perks / incentives :

HMO month 1

Monthly performance bonus after regularization

Engagement activities

Annual appraisal

12 Days Leaves Annually

US or UK Bank Holidays (depending on account)

Birthday incentives

Fun working environment