Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Manager, Trust and Safety!
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Responsibilities
• Respond to customer inquiries and problem escalations.
• Proactively resolve people issues and ensure that attrition is well below the defined target.
• Leading operations and spearheading processes for excelling business targets for the Business Unit.
• Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Efficiency per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required
• Driving Continuous Improvement Initiatives
• Develop and implement measurement systems and provide insightful analytics around the metrics.
• Deep technical expertise and data orientation in controllership, Management Information System and Service delivery
• Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues & build relationship, understand customer issues proactively, fix to get the delight factor.
• Set goals for the team and communicate goals on a regular basis.
• Coach & mentor people – Motivating team with excellent people touch.
• Efficiency and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma
• Reconciliations of client reports
• Leading calls with clients and other business functions
• Running of projects independently
• Preparation of dashboards and ability to understand current Business processes and suggest improvements Key for details.
Qualifications we seek in you
Minimum qualifications
• Any graduate
• Post Graduate degree or equivalent with an excellent academic record
• Relevant experience in a BPO/KPO.
• Should have handled a team of 80 to 100 people.
• Customer Management exposure and good presentation skills is a must.
• Fluent in English Language
• Should be flexible to work in 24*7 environment and rotational shift and week off.
Preferred qualifications
• Excellent Analytical & Communication skills
• Preferably the candidates prior experience in Internet based accounts and Customer service industry
• Ability to work & communicate with people across organizational unit
• Excellent interpersonal & Management skill
• LEAN/Six Sigma – Trained, Tested and Certified (preferred)
• Leading calls with Clients/ other business functions Independently
• High MS-Office skill (Advance Excel) – preferred
• Ability to handle pressure - Timelines and Customer Demands
Manager • Muntinlupa City, Philippines
Kenvue is currently recruiting for a:.Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® ... Show more
They are accountable for the smooth operational efficiency of the New Accounts section, Accounting, and Investment.Additionally, the Service Manager supports the branch's marketing efforts by cross... Show more
Manage tenant operations and ensure compliance with standards.Monitor performance, analyze revenue trends, and support growth initiatives.Assist in budget planning, tracking, and financial analysis... Show more
Techdynamics OPC is seeking a Store Manager for DJI Philippines at Festival Mall, Muntinlupa.The role involves overseeing store operations, leading a sales team, and ensuring optimal customer exper... Show more
The ideal candidate will be responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.You will work to foster client loyalty and expan... Show more
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong.We are an extraordinary and purposeful business committed to making it simpler to... Show more
Plays a key leadership role during a large program launch and then manage a training department in support of a large US-based wireless customer.The Training Manager will be responsible for all asp... Show more
The S&OE Manager is responsible for driving execution excellence across a defined manufacturing scope, ensuring alignment between customer demand, supply capabilities, and operational performance.T... Show more
Are you a results-driven retail leader who thrives in a fast-paced environment? We’re looking for a.If you are passionate about operational excellence and customer satisfaction, this role is for yo... Show more
Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC).Lead to ensure that the entire store is fully prepared... Show more
Kenvue is currently recruiting for a:.Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® ... Show more
SM Affiliate: International Toyworld, Inc.Ensure that sales plan of the branch/es is achieved through product assortment, marketing opportunities and completion of store plantilla.Direct on plannin... Show more
Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC).Lead to ensure that the entire store is fully prepared... Show more
Are you a results-driven retail leader who thrives in a fast-paced environment? We’re looking for a.If you are passionate about operational excellence and customer satisfaction, this role is for yo... Show more
At least 3 years' experience as a People Manager or equivalent Leadership capacity in a BPO or Shared Services setup.At least 3-5 years' experience in Inventory Accounting e.Inventory cycle counts,... Show more
Responsible for the application and management of standardized manufacturing/production methods.Strong involvement in continuous improvement.Responsible for the performance of a production/manufact... Show more
Kenvue is currently recruiting for a:.Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® ... Show more
One of the SM Retail Affiliates is looking for a high-impact Store Manager to lead their SM Bacoor branch.If you are a strong retail leader who thrives on hitting targets, building high-performing ... Show more
In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.Whether it's ... Show more
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology.We offer customers a lightning fast and convenient way to book delivery and moving ... Show more
){kind=logo}
){kind=logo}
