● Perform all tasks related to processing special handling invoices for large, complex commercial customers
● Maintain third party billing portals
● Communication with cross functional internal teams related to customer account status will be required
● Communication with various large commercial customers regarding account status
● Maintain strong customer relationships through effective communication
● Perform and maintain account billing reconciliations for customers
● Investigate and resolve any irregularities or inquiries timely and accurately
● Provide documentation to customers or cross functional teams requesting invoices, statements, etc.
● Maintain sensitive customer financial information and organized financial records, electronically
● Recommend improvements for invoicing processes
● Researches and resolves second and third level customer inquiries
● Develop key relationship with cross functional teams to mitigate invoicing errors
Billing Clerk • Manila, Philippines
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