Customer Support and Upselling Representative (IT Background)

Customer Service Representative (CSR) – Upselling Specialist (Engineering / IT Background)

Location :

3F Plaza Victoria Bldg., Sto. Domingo, Angeles City

Job Type :

Full-Time | 7 : 00AM-4 : 00PM Shift.

Job Summary :

We are looking for a motivated and tech-savvy Customer Service Representative (CSR) with a strong background in Engineering or IT and exceptional English communication skills. This role focuses on providing top-notch support while actively identifying upselling opportunities to enhance customer satisfaction and boost revenue.

Key Responsibilities :

Handle inbound and outbound customer calls, emails, or chats in a professional and courteous manner

Build rapport with clients and understand their technical needs, offering appropriate product / service recommendations

Educate customers on service features and benefits, upselling or cross-selling when suitable

Address customer inquiries or technical concerns with a problem-solving mindset

Maintain updated knowledge of company products, services, and promotions

Collaborate with internal teams to resolve customer issues and escalate when necessary

Meet or exceed monthly KPIs related to upselling, customer satisfaction, and productivity

Document customer interactions and transactions accurately in the CRM system

Qualifications :

Bachelor’s Degree or background in Engineering, Information Technology, or a related field

Proven experience in Customer Service, Technical Support, or a Sales / Account Management environment

Strong English verbal and written communication skills

Solid understanding of technical concepts and the ability to explain them clearly to customers

Customer-oriented with a persuasive and confident approach to upselling

Familiarity with CRM systems and support tools is an advantage

Ability to work under pressure, multitask, and meet sales targets

Willing to work morning shift (7am-4pm)

Can start immediately

Preferred Skills :

Previous experience in BPO or IT support roles

Experience in upselling or cross-selling to technical clients

Excellent listening and interpersonal skills

Why Join Us?

Competitive salary

Growth opportunities and training

Friendly and collaborative work environment

Exposure to international clients and tech industry trends