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SHS Graduates - Call Center Agents
One Call AwayClark, Pampanga, PH20 days ago
Job descriptionNO EXPERIENCE REQUIRED Customer Interaction : Engage with customers via phone, email, and chat to provide assistance, answer inquiries, and resolve issues promptly and professionally. Problem Resolution : Identify customer concerns, escalate complex issues to supervisors, and follow up to ensure satisfactory resolution. Product Knowledge : Maintain a deep understanding of company products and services to effectively address customer needs and offer appropriate solutions. Documentation : Accurately document customer interactions, issues, and resolutions in the CRM system for future reference and analysis. Upselling and Cross-Selling : Identify opportunities to promote additional products or services to enhance customer experience and increase sales. Required Skills and Qualifications : Communication Skills : Excellent verbal and written communication abilities to interact effectively with customers and colleagues. Empathy and Patience : Ability to understand customer perspectives, show empathy, and remain calm and patient in challenging situations. Problem-Solving : Strong problem-solving skills to analyze issues, identify root causes, and propose effective solutions. Time Management : Efficiently handle multiple customer requests while prioritizing tasks to meet service level agreements. Computer Proficiency : Familiarity with CRM software, ticketing systems, and basic knowledge of MS Office applications. What We Offer : Competitive salary and benefits package Opportunities for professional growth and development Performance-based bonuses and recognition programs¹
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Call Center Agent • Clark, Pampanga, PH
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