Tier 1 Tech Engineer

Job Description

The Tier 1 Tech Engineer at Staff4Me is the first line of support for technical issues encountered by our customers and internal teams. You will be responsible for troubleshooting, diagnosing, and resolving common technical problems while providing excellent customer service. Your role will involve using established procedures and tools to assist in the resolution of issues, ensuring timely and efficient support to enhance customer satisfaction.

Key Responsibilities :

• Respond to technical support requests via phone, email, and chat channels.
• Assess customer issues and provide immediate assistance or escalate as needed.
• Document and track all support interactions in the ticketing system.
• Maintain a strong understanding of our products and services to provide effective solutions.
• Collaborate with Tier 2 and Tier 3 Engineers for complex issue resolution.
• Assist in maintaining and updating technical documentation and knowledge base articles.
• Participate in ongoing training sessions to enhance technical skills and service quality.
• Follow up to ensure issues have been resolved to customer satisfaction.

Requirements

Benefits