Customer Support Specialist

As a key member of our customer experience team, you will be responsible for delivering exceptional service while ensuring smooth operational processes. Your role will have a direct impact on customer satisfaction, retention, and overall business efficiency.- Proactively resolve product or service concerns by identifying the issue, determining the root cause, and selecting the most appropriate solution. Ensure timely resolution and follow-up through multiple communication channels (calls, emails, chat, etc.).- Handle customer inquiries, feedback, and concerns across various platforms in a professional, courteous, and timely manner.- Process and manage customer order requests received from different channels while ensuring accuracy and compliance with company procedures.- Actively contribute to team goals by supporting colleagues and fostering a cooperative and inclusive work environment.Qualifications : Minimum of 2 years' experience in telemarketing, phone sales, or a similar customer-facing role.Exceptional verbal and written communication skills, with the ability to engage and build rapport with a diverse customer base.Proficiency in using CRM systems and sales software tools (e.g., Salesforce, HubSpot, Zoho CRM) to manage customer interactions and data effectively.Strong alignment with company values, demonstrating dedication to customer satisfaction and organizational goals.Adaptability and flexibility to work in a fast-paced environment, including the ability to adjust to shifting schedules and extended hours when needed.