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Retirement Operations Risk & Control Director
Retirement Operations Risk & Control DirectorManulife Insurance Malaysia • Quezon City, Metro Manila, Philippines
Retirement Operations Risk & Control Director

Retirement Operations Risk & Control Director

Manulife Insurance Malaysia • Quezon City, Metro Manila, Philippines
14 hours ago
Job description
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  • Retirement Operations Risk & Control Director page is loaded## Retirement Operations Risk & Control Directorlocations : Quezon Citytime type : Temps pleinposted on : Publié aujourd'huitime left to apply : Date de fin : 1 décembre 2025 (Il reste 30 jours pour postuler)job requisition id : JR
  • Responsibilities :
  • Risk identification & remediation
  • Lead weekly incident reviews with management, providing operations management with timely consultation on control deficiencies and process improvement recommendations that contribute to long term, as well as immediate business goals + Validate alignment of incidents to identified risks & issues + Provide reporting to the business to ensure timely management of Incident & CAP closures + Analyze metrics used to track business performance to be shared with various team and leaders across the business unit, identifying risk trends & themesAudit Liaison
  • Act as a liaison between Audit (Internal and External) and the business units during the annual SOC1 / SOX & Internal audits.
  • Share with business units and Operations management audit plans, and updates as required
  • Assist with the coordination of meetings / contacts involving Audit and the business units i.e. information gathering, walkthrough validation, and test sample collection.
  • Assist the business unit with identifying applicable issues to be reported as self-identified at commencement of an audit
  • Provide guidance and recommendations to the business units on addressing audit findings & control review results
  • Review business proposed solutions to open internal audit points including review of evidence prior to closure
  • Follow-up with the business units on the status of outstanding Audit / SOC1 / SOX issues and report results to business unit management
  • Conduct learning exercises based on audit themes & findings across GWAM Retirement Operations to leverage learnings and enable identification and timely remediation of riskProject Risk Assessment
  • Identify risk and recommend control processes on new initiatives
  • Support to include consultation and review of Projects, system enhancements and Operation Change Control requests to ensure proper risk management practices are considered and an effective control environment is maintainedTesting of key controls
  • Conduct periodic testing of key controls using a risk-based methodology to enable timely identification and remediation of riskBusiness Readiness Management
  • Track and report on business readiness for changes driven by Regulatory changes and Corporate standards or initiativesBusiness Continuity
  • Provide support to the various GWAM Retirement Operations business units via the provision of business continuity coordination support
  • Conduct annual BCP plan exercise to ensure readiness; Manage, train and implement processes to ensure business areas can manage critical business tasks in the event of significant service disruptions as per the Corporate Global Business Continuity and Disaster Recovery planStaff Management & Development
  • Create an Operational control team to support the risk and control governance work within Retirement Operations
  • Leadership to Operational Controls staff to ensure individual and team service standards and deliverables are consistently achieved (i.e. delivery of control assessments, training and control consultation to operational business units)
  • Provide training to Operations staff on effective control design and risk mitigation strategies
  • Job Requirements (Knowledge / Skills / Competencies) :
  • University degree in Finance or Audit, or related Financial Services Industry experience.
  • Strong understanding of Operational workflows, processes, methodologies
  • Demonstrated understanding of controls frameworks and risk management practices
  • Tactical thinker with expert ability to think beyond day to day business realities. Expertise in evaluating feasibility or practicality of ideas and options, assess risks and trade-offs and, make informed and timely recommendations.
  • Well-organized, with ability to multi-task and manage priorities in a demanding and deadline-oriented environment
  • Strong interpersonal skills with the ability to build relationships across the business and with external stakeholders demonstrating excellent customer orientation
  • Excellent communication skills, influencing and negotiation abilities and ability to present to management at various levels; ability to communicate complex concepts and the results in a clear, concise, easy to understand manner (written and verbal)
  • Proficient with MS Office (Word, Excel, Access, PowerPoint)
  • Additional Assets :
  • CPA designation with experience in accounting roles
  • Knowledge and experience from an internal / external audit role
  • Knowledge of relevant legislation and industry practices (Sarbanes-Oxley, OFSI, OECD, etc.)
  • Knowledge of Canada and US Retirement products
  • Understanding of project management methodologies
  • Familiarity with RSA (Archer) system
  • Key Problems / Challenges :
  • Collaborating well with many stakeholders across GWAM Retirement, effectively influencing risk management practices, including design, implementation and operating effectiveness of controls
  • Supporting a diverse Operations team who support multiple geographies across multiple record-keeping systems and control infrastructure systems
  • À propos de Manuvie et de John Hancock
  • La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .
  • Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi
  • Chez Manulife / John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à
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    Risk • Quezon City, Metro Manila, Philippines

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