Talent.com
Security Bank Corporation
Phone Banking Representative - Blended (Makati)Security Bank Corporation • Makati, Makati, Philippines
Phone Banking Representative - Blended (Makati)

Phone Banking Representative - Blended (Makati)

Security Bank Corporation • Makati, Makati, Philippines
30+ days ago
Job description

About Security Bank

We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statistica, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Phone Banking Representative (Blended) , you will be responsible for delivering the Center’s objective of providing quality service to customers, particularly through robust and effective customer service & contact desk. You will attend to clients’ inquiries, requests, and complaints within the set service standards.

How will you contribute

  • Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
  • Provide Support to a wide range of product lines: CASA, Loans, Transaction banking (Digibanker), SBOL, Credit cards and all other products supported by the contact centre.
  • Conduct outbound calls to provide status, update on a request or obtain required information from customers.
  • Answer/accomplish emails and/or other correspondences where required
  • Conduct cross or upsell of various bank products based required portfolio sales delivery
  • Escalate complaints or complex cases timely; Assign or endorse to appropriate Support units/functions; Case Management and resolution.
  • Create appropriate case tickets and ensure accuracy of endorsement or routing; Attend to or action open / pending case tickets timely.
  • Perform service interactions according to the quality standards and raise process improvement ideas to enhance customer experience

What we're looking for

  • Bachelor’s Degree in any field
  • With at least 1 year of customer contact center experience
  • Able to multi-task and manage various types of client's interactions.
  • Effective communication and listening skills.
  • Well adept with Products, Processes and Policies of the Business function
  • Capable of managing interactions via multi-channel capabilities and experienced in Voice and Non voice verticals
  • Willing to work on premise in Ayala, Makati Head Office

#LI-SY1

#LI-Onsite

Create a job alert for this search

Phone Banking Representative - Blended (Makati) • Makati, Makati, Philippines

Similar jobs

BPO Tech Support - Makati

Concentrix SREV Philippines, Incmakati city, national capital region, ph

Fully virtual final interview and onboarding process.Technical Support Representative.This role involves diagnosing and resolving technical issues, guiding customers through problem-solving process... Show more

 • Promoted

Branch Service Officer

CBS China Bank Savingsnational capital region, ph

The Branch Service Officer (BSO) assists the Branch Service Head in overseeing that branch’s day to day operations comply with existing policies, procedures and internal control requirements of the... Show more

 • Promoted

Telesales Associate

Bank of the Philippine Islands (BPI)quezon city, national capital region, ph

Location: Makati City, Muntinlupa, Alabang, & Quezon City.The Telesales Associate is principally responsible for generating sales production through the active selling of Credit cards, SIP Loans, a... Show more

 • Promoted

Phone Banker

Chinabank PHortigas, national capital region, ph

The Phone Banker’s primary responsibility is to handle end-to-end customer servicing through use of all available channels of communication.He / She is expected to address all inquiries, requests a... Show more

 • Promoted

Branch Sales Officer (Makati City)

Security Bank Corporationmakati city, national capital region, ph

And also, you'll address the banking requirements of those in the targeted market segment through the competent matching of client needs with our innovative products and services.Maintains a proact... Show more

 • Promoted

Telemarketing Supervisor

Sumisho Motor Finance Corporationnational capital region, ph

The Channel Sales Lead is responsible for achievement of the objectives set by Department in terms of managing the sales leads, ensuring conversion and closing of approved accounts as bookings.The ... Show more

 • Promoted

Bank Teller - Metro Manila

Metrobankmanila, national capital region, ph

Be #InGoodHands with Metrobank.Here at Metrobank, we don't simply hire employees—we hone future leaders.We provide opportunities that enhance your skills and unlock your talents, helping you evolve... Show more

 • Promoted

Banking and Allocation Officer

eClerxnational capital region, ph

Banking Allocation Officer who will be responsible for processing and allocation of all daily banking & branch banking recorded against individual customer accounts in a timely and accurate manner.... Show more

 • Promoted

Wealth Management - Relationship Manager (Makati)

BDO Unibankmakati city, national capital region, ph

Our Wealth Management group is looking for dynamic and experienced Relationship Managers who will partner with our clients in achieving their financial goals and provide expert advice on various fi... Show more

 • Promoted

Relationship Manager (Makati City)

UnionBank Financial Services and Insurance Brokerage Inc. (UFSI)makati city, national capital region, ph

UnionBank Financial Services and Insurance Brokerage Inc.Relationship Manager (UFSI_J000035).The Relationship Manager under UnionBank Financial Services and Insurance Brokerage Inc.Accountable for ... Show more

 • Promoted

Customer Service Representative | Mortgage | WFH

Sutherlandnational capital region, ph

Our attention to customer service is paramount.Our associates represent the company in a professional and enthusiastic manner: by providing an exceptional level of customer service, supporting the ... Show more

 • Promoted

Branch Client Relations Officer (Makati)

BDO Unibankmakati city, national capital region, ph

The Branch Client Relations Officer (CRO) is responsible for the daily lobby management operations and serves as a key support to the Branch Head in driving business growth through active marketing... Show more

 • Promoted

BDO Life Bancassurance Sales (Financial Advisor) for Makati City area

BDO Unibankmakati city, national capital region, ph

Looking to glow up your career? You've come to the right place!.As a BDO Life Financial Advisor, you get the opportunity to level up your skills, expand your network, and make a difference in peopl... Show more

 • Promoted

Business Manager (Makati City)

Security Bank Corporationmakati city, national capital region, ph

He/she determines market/ business potential in his/her branch /area of responsibility.When it comes to career growth, it is an opportunity to get valuable corporate experience while learning from ... Show more

 • Promoted

Service Relationship Manager (Binondo)

Security Bank Corporationmanila (binondo), national capital region, ph

Wealth Managers in customer engagement.You may also serve as a backup contact point where the wealth manager is unavailable.Supports assigned Wealth Managers in client coverage and service-related ... Show more

 • Promoted

Branch Sales Officer (Makati)

Security Bank Corporationmakati city, national capital region, ph

And also, you'll address the banking requirements of those in the targeted market segment through the competent matching of client needs with our innovative products and services.Maintains a proact... Show more

 • Promoted

Sales Officer (Makati)

Chinabank PHmakati city, national capital region, ph

Retail Banking Business Segment.This dynamic position focuses on expanding our customer base, generating new deposit businesses, and increasing the bank's share of wallet with existing accounts.If ... Show more

 • Promoted

Universal Banker (Makati City)

Security Bank Corporationmakati city, national capital region, ph

Processes opening of new CASA accounts, placements, roll-over /renewal, termination, and pay-out of matured placements including the processing of payments, deposits, withdrawals, encashment, and o... Show more

 • Promoted

Corporate Banking Service Officer

Bank of the Philippine Islands (BPI)national capital region, ph

The Corporate Banking Service Officer is responsible for managing the Service Assistants’ daily transactions, implementation of approved facilities, and account maintenance tasks for Corporate Loan... Show more

 • Promoted

Customer Advisor (for Makati)

Security Bank Corporationmakati city, national capital region, ph

As a Customer Advisor, you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets.You will process the opening of new ... Show more