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Field Service Engineer - Automotive (APAC)

Monroe Consulting GroupProvince of Laguna

30+ days ago

Job description

Job Summary :

A Field Service Engineer APAC will provide field service to our Dealer network in the Asia Pacific region. Via your troubleshooting guidance, onsite training and on-hands repair support you effectively resolve technical-, electrical-, and mechanical issues. The suitable candidates have, besides good technical knowledges, a flexible and customer-oriented attitude and possesses strong integrity and self-managing capabilities. In this position significant travel is required throughout APAC. The Field Service Engineer APAC is a full-time position within an open culture which promotes and inspires a highly committed and dedicated team to deliver premium service to our Dealer network. In this role you report directly to the PH Operations Manager.

Responsibilities :

Provide field service support in a pleasant, professional, courteous and timely manner to adequately resolve dealers' issues.
Conduct repairs and support maintenance activities.
Provide Technical Training.
Write Service reports and record details of interactions with partners in our Salesforce CRM system.
Communicate and coordinate via various platforms with our mechanics, technicians and engineers to ensure escalated issues are resolved in a timely manner.
Conduct remote technical support, troubleshooting and diagnostic support via various web-based platforms.
Help improve diagnostic tools and capabilities by providing detailed feedback from the field.
Where necessary, draft service bulletins or service instructions.
Participate and deliver your feedback to further improve Technical Training programs to improve overall technical skills within the Dealer network.
Proactively communicate with colleagues in the Philippines office and EU Director of CX After Sales to ensure service standards are met and Dealer satisfaction is maintained.
Partner Portal guidance and onsite support with Warranty administration processes.
Provide troubleshooting and diagnostic guidance

Qualifications :

Bachelor of Science in Mechanical / Electrical Engineering or any equivalent courses with at least 5 years of relevant experience in field works.

Proficient in English. Other languages are a plus.

Certified to work on high-Voltage systems is a plus.

Proficiency with computer applications, including Windows Word and Excel;

Experienced user of Industrial Standard electronic test devices, instruments and tools (understanding of motorcycles, automobiles or electric vehicles are highly beneficial).

Must be able to demonstrate proficiency with a computer including connecting external devices, and configuring systems with new software

Independent, flexible, assured and customer-oriented attitude.

Ability to carry responsibility and withstand pressure.

Willing to travel to APAC regions.