Business Intelligence Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Description

The Business Intelligence (BI) team arms Ninja Van across South East Asia with the means to make data-informed decisions at every turn. This includes BI tooling and infrastructure as well as thoughtful analysis. As a part of the local PH BI team, you’ll work closely with each part of the business, spanning across the Company’s operations (Delivery, Sort, First Mile, Last Mile, Middle Mile) and Demand (Sales, Marketing, CS). The mandate and scope of the team is essentially unlimited, and ranges from business metrics to analyses that ultimately become productized.

Main Duties

• Collaborate with teams across the company to develop metrics that make business sense
• Conduct actionable analysis and provide insights to decision makers
• Support departments with reporting and dashboardsIdentify and analyze trends.
• Flag any irrational behaviour.
• Serves as a hands-on project manager and data custodian for assigned departments.
• Responsible for ensuring the data needed is available in our Data Warehouse.
• Ensure no to low downtime, everyone has visibility on their performance and KPIs
• Responsible for managing a few operations specialists as a Direct reportee i.e. performance, mentorship, KPIs, projects, etc.

Other Duties

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