You are joining
- Sutherland
- a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals.
With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a
Customer Service Associateyou will deliver customer service to the customers and clients.You are also expected to :
KEY RESPONSIBILITIESMaintain a strong operational knowledge of product and services, prices, marketing and promotional events as it relates to the coach community;Provide clear and professional answers to various questions regarding fitness products;Meet all productivity and quality requirements and guidelines;Model and work by the company's core values; andAchieve and maintain required metrics and goals.MINIMUM QUALIFICATIONSFinished at least 2 years in college (or High School Graduate + relevant work experience)Excellent English written and verbal communication skillsWorking knowledge on computersGood customer service and problem solving skillsJOB HIGHLIGHTSEnjoy a set of Industry-leading benefitsGet paid while in trainingReceive HMO and free dependentEducational support for employeesEmployee referral incentivesVacation and Sick LeavesWe have sites nationwide that can be near your locationStable & secured companyJob TypesFull-time, PermanentBenefitsPaid trainingSchedule :
8 hour shiftRotational shiftSupplemental Pay :
13th month salaryOvertime payPerformance bonusEducationSenior High School (preferred)ExperienceCustomer service : 1 year (preferred)LanguageEnglish (preferred)