Technical Support Representative

Job Description

We’re seeking a technically minded Technical Support Representative with Zendesk experience to troubleshoot and resolve customer issues across multiple channels, while keeping ticket quality and customer satisfaction top priority.

Requirements

• Provide first-line technical support via Zendesk (tickets, chat, email, phone).
• Diagnose issues, reproduce steps, and document for engineering.
• Configure and optimize Zendesk workflows, macros, triggers, and SLAs.
• Collaborate with product / engineering and maintain knowledge base.
• Escalate and track issues until resolution; report on metrics.

Requirements

1+ year Zendesk experience in a support / technical role. Strong troubleshooting and clear communication skills. Customer-focused, with good time management.