Technical Virtual Assistant

Job Description

We’re looking for a reliable, detail oriented, and tech-savvy contractor to jump in and support the day-to-day delivery of our Custom Branded Apps (CBA) program. In this role, you’ll manage the app delivery process of your assigned project, from intake to store publication—making sure every branded app is set up correctly and launched on time to the customer’s satisfaction. You’ll work closely with internal teams and directly with customers to keep things moving, provide guidance, and ensure an overall smooth app delivery experience.

What You’ll Do

• Manage a pipeline of incoming apps, making sure projects are progressing on time and according to our process
• Assist customers with setting up their Apple and Google developer accounts in collaboration with customers
• Review app submissions to ensure all required assets are included and meet Apple / Google guidelines
• Create and manage store listing in App Store Connect and Google Play Console
• Communicate with customers via email and video calls to provide updates, clarify requirements, and offer real-time guidance through screen share when needed
• Respond to store rejections and help resubmit apps to ensure all apps are published and live on the latest version.
• Keep our internal project management tools up to date and accurately reflect each app’s status
• Collaborate with Onboarding, Implementation, and Customer Success to resolve any blockers from app publication.
• Contribute to process documentation and internal knowledge sharing
• Handle additional admin tasks as assigned to keep the CBA pipeline running smoothly
• Participate in internal team meetings, providing updates and blockers
• Any additional ad hoc tasks as assigned by the Manager

Requirements

Requirements

1+ year Zendesk experience in a support / technical role. Strong troubleshooting and clear communication skills. Customer-focused, with good time management.