Junior Systems Administrator

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

The Junior Systems Administrator I will effectively manage tickets and calls throughout their daily duties. In addition, they will help to reduce ticket counts and decrease ticket reopens with fully troubleshooting the issues and / or request. This resource will maximize customer service experience with internal and external users, which the company values customer satisfaction.

Essential Functions :

• Assist with implementing IT efficiency and self-service.
• Assist with management of hardware and software vendors.
• Communicate effectively with management and internal teams.
• Configure equipment for New Hires & Replacement equipment.
• Coordinate and execute IT asset lifecycle activities from requisition through disposal.
• Demonstrates a willingness to work as a member of a team.
• Demonstrates competence in documenting trouble ticket resolutions, maintains company knowledgebase articles and actively participates in maintaining and support policies and procedures.
• Demonstrates competence in prioritizing user issues and resolving within company defined Service Level Agreements (SLAs).
• Demonstrates competence in troubleshooting and resolution of reported issues and the ability to escalate through appropriate channels any issues that cannot be resolved.
• Demonstrates the ability to manage time and resources in the best interest of the company.
• Identifies opportunities to see where training needs would improve productivity within the department or within the company.
• Maintains an ever-increasing level of proficiency in hardware, software, networking, and other technologies related to the IT Ops department.
• Manage ticketing queue and projects.
• Perform BitLocker installs, data recovery, and backups.
• Perform IT Audits / governance as needed.
• Perform other related duties as assigned.
• Perform security patching.
• Respond to IT and end users for resolution of issues and requests.
• Responsible for obtaining information to diagnose a problem, and simultaneously create, assign, and document issues into the respective documentation platform.
• Reviews, updates, and maintains tickets until they are closed.
• Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
• Works closely with the Senior Systems Analyst and ServiceDesk Manager.

Requirements