Customer Service / Sales & Admin Support

Job Description

Create the necessary paperwork - i.e.

preparation of work orders in Tall Emu CRM software / Myob Account Right / Induction Platforms etc.

Contact customers to arrange service bookings

Provide professional and accurate communication to customers and colleagues

Plan and map Service Technician's schedule for each day / week

Manage service bookings calendar

Liaise with Service Technicians

Maintain accurate data and detailed notes in CRM

Working in a team environment, supporting colleagues and collaborating well with all staff

Cover Reception / Office All-Rounder duties when required

Qualifications And Requirements

To be considered for this opportunity you will demonstrate strong interpersonal skills, proactivity skills and a high level of attention to detail.

The successful applicant will have :

Assist in the preparation of marketing material I.e., formulating a catalogue and producing product data sheets if All Filters provided the images and product information.

Also, implementing price rises etc.

Demonstrated knowledge and understanding of scheduling solutions

Customer service experience and a desire to exceed customer expectations

Good time management and organizational skills with an ability to meet deadlines

Proactive, quick thinker, results and solutions orientated mindset

Attention to detail, flexibility & a positive ''can do'' attitude

Ability to work as a team player and independently

Good interpersonal and communication skills (written and verbal)

Sound data-entry skills and a medium - high level of IT competency and a natural aptitude to learn new systems and processes

• Desirable
• inventory management experience and experience in the Water Filtration Industry
• Job Description
• Create the necessary paperwork - i.e.

preparation of work orders in Tall Emu CRM software / Myob Account Right / Induction Platforms etc.