Transformation Head

Business Transformation Lead - Insurance Operations

Job Description

Our client is a modern, digital insurance company offering personalized protection for individuals and families.

The Role :

The Business Transformation Lead - Insurance Operations is responsible for leading and driving the strategic transformation roadmap for Operations and leading the specific initiatives to drive digitization for Operations. This includes designing and leading the execution of an Operations Transformation Plan, digital submission, straight-through processing, automation and innovation across operations, as well as the use of process improvement methodologies to drive speed and efficiency, while managing process risk and control.

Responsibilities :

• Design and Execute an Operations Transformation Roadmap

Develop an Operations Transformation roadmap which will drive high levels of automation and digitization across operations, while driving up Customer Service quality and standards. Key measures of success will include Straight-through processing (STP), Customer Satisfaction scores (CSAT), Automated Underwriting, Claims Adjudication, Digital Payments.

Develop adoption plans for our digital assets including customer websites and mobile apps, as well as advisor tools which can support digital transaction processing. Measures of success will include Digital Submission of various processes.

Embed developing adoption plans, change management plans for operations and associated functions to ensure the planned value is realized. Deploying Value Streams to ensure continued progress against the OKRs, including close partnering with the technology deliver teams and making pivots or remediation actions to ensure continued progress.

Build and maintain strong relationships with key stakeholders, including C-suite executives, business unit leaders, and corporate office, ensuring effective communication and alignment on transformation initiatives.

Requirements :

Work Setup : Shift : Day Shift

Setup : Hybrid (2x-3x onsite per week)

Location : Muntinlupa

By Applying, you give consent to collect, store, and / or process personal and / or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and / or to its clients.

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