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Customer Success Representative

SomewherePhilippines, Philippines, Philippines

30+ days ago

Job description

LOOKING FOR FILIPINO CITIZENS WHO ARE PHILIPPINES-BASED CANDIDATES

Position : Customer Success Representative

Working Schedule : 8AM-5PM EST

Salary Range : $1000-$1400 (the final salary will be determined by the candidate's level of experience and at the discretion of the client)

SUMMARY

The Customer Success Representative is responsible for providing great customer service by communicating the loan process clearly, completing applications in a detailed and accurate manner, and pre-qualifying customers to meet their auto loan needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in the following key areas :

Understand and demonstrate principles of AUTOPAY’s Mission, Vision, and Values
Manage inbound and outbound calls to consumers interested in auto financing while providing excellent customer service - Warm leads provided (no cold calling)
Introduce customers to AUTOPAY and our auto financing process
Assist customers with their auto finance experience through phone, text, and e-mail
Consistently respond to auto finance inquiries in a timely, efficient, and professional manner
Pre-qualify customers based on leads and credit inquiries
Obtain accurate information to complete a credit / loan application
Document all account, contact, and activity information into our Loan Operating System
Provide seamless transfer to Loan Specialist to close the loan
Additional duties as required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Abilities, and Education

Education : High school diploma or equivalent required. Associates or Bachelor’s degree helpful.

Experience : 2 years experience in inside phone sales, telemarketing, or customer service experience with auto finance companies, car dealerships, and investment companies preferred.

Language / Communication / Interpersonal : Strong listening, verbal, and written communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information to customers, clients, and all levels of management.

Math Skills : Ability to calculate figures, proportions, and percentages.

Analytical : Detailed-oriented with excellent organizational skills, ability to prioritize, and work independently. Strong reasoning and critical thinking skills.

Reasoning Ability : Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.

Technical : Ability to toggle between applications on a dual monitor setup. Proficiency with Microsoft Office and Teams, with intermediate Excel ability, required. Keyboarding / computer skills, heavy computer, and phone usage.

Other : High level of personal motivation, professionalism, and integrity required. Ability to exercise discretion and judgment. Must be dependable.

NON-PHYSICAL DEMANDS

Change of tasks, performing multiple tasks simultaneously, working with others as part of a team, and irregular schedule / overtime may be required at times.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MACHINES, TOOLS, AND EQUIPMENT

A person working in this position can be expected to work with a computer workstation and / or laptop, phone, copier, and fax.