This job offer is not available in your country.
FINANCE TRAINING SPECI...
John Clements Consultants, IncMACKINLEY HILL, TAGUIG30+ days ago
Job descriptionMust be a Bachelor’s degree holder Must have at least 3-4 years’ experience as a Collections Trainer preferably in a BPO / contact center / SSC industry Preferably with Finance and Accounting process knowledge / background / experience Knowledgeable in Microsoft Office Applications, SharePoint, SAP Excellent interpersonal and communication skills Good facilitation and presentation skills Ability to document new processes Ability to influence others Strong project management skills and ability to manage multiple projects simultaneously
Responsibilities :
- Identify learning, training and development needs of AR new hires and existing employees through proactive collaboration with the AR Associate Managers / F&A Management team
- Design and create effective training programs that will help address the needs of the AR employees
- Use a variety of training mediums (e-learning courses, online modules / tools, videos, etc.) to ensure that all levels of learning styles are considered
- Ensure that new hires are equipped with the necessary knowledge and skills before endorsement to operations
- Keep track of training attendance and assessment results of each employee and submit regular report to the management
- Evaluate the effectiveness of the training programs and make recommendations, as needed
- Responsible in managing the F&A department to continuously develop employees' performance
- Continuously develop and implement strategies to improve employee performance
- Responsible for managing and maintaining training plans for the F&A department
- Proactively partner with other stakeholders including HR L&D to ensure alignment of company training programs
Qualifications :