Sr. Client Success Manager

Manage multiple high-value client accounts across industries Lead daily client calls and act as the primary point of contact Analyze client issues and lead root cause resolution initiatives Discover your 100% YOU with MicroSourcing! Position : Sr. Client Success Manager Location : Harton Corporate Center, Paranaque Work setup & shift : Remote / Night shift Why join? You'll have : - Competitive Rewards

• Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses - A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. - Work-Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth : Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role : As a Sr. Client Success Manager, you will be responsible for conducting business reviews and having expertise in identifying and resolving issues through root cause analysis. - Key Responsibilities - Manage multiple high-value client accounts across industries - Lead daily client calls and act as the primary point of contact - Conduct annual business reviews and present performance insights - Analyze client issues and lead root cause resolution initiatives - Partner with cross-functional and global teams to deliver consistent value - Identify opportunities to grow and strengthen client relationships What You Need : Non-negotiables - 5+ years of client success experience with demonstrated role progression - Experience in BPO, digital services, creative, media, or similar industries - Proven ability to manage multiple clients in a fast-paced environment - Strong communication, presentation, and analytical skills