Customer Service Representative (Csr)

Responsible for performing data entry work using a personal computer and appropriate software; enters, updates, researches, verifies and / or retrieves data into / from various systems; and ensuring the accuracy and confidentiality of information recorded.

A. Verify License # of medical practitioner.

Call and gather registration, personal, practice, clinic and other information of medical practitioner.

C. Add / Edit Clinic Information in Clinic / Hospital Set-up Tab.

Takes information from different locations that is written down, such as TFD forms, Hospital Listings, MSD delivery receipts, Call reports, or other information, and enter it into Medicomm Universe for storage and analysis.

Maintains Medicomm Universe and TFD database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Compiles, verifies accuracy and sorts information for computer entry.

Reviews data for deficiencies or errors, corrects any incompatibilities and checks output.

Transfer gathered information from Medicomm Universe to TFD database or vice versa.

Batch Update)

Answers inquiries by clarifying desired information, researching, locating, and providing information.

Fulfills requests by clarifying desired information, completing transactions, forwarding requests.

Sells additional services and explain new features.

Enhances group reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job.

Perform special tasks (Ex.

as Convention usher / usherette; Educate walk-in MDs or other Medical Practitioners)

Meet or exceed assigned monthly target (depends on # of working days per month).

Meet or exceed productivity / quality rating of at least 90%.

• Job Types
• Full-time, Permanent
• Salary
• Php17,000.00 - Php20,000.00 per month

Schedule :

• 8 hour shift
• Day shift

Ability to commute / relocate :

• Pasig : Reliably commute or planning to relocate before starting work (required)
• Education
• Bachelor's (preferred)
• Experience
• Customer Service Representative : 1 year (preferred)
• Language
• English (preferred)