Patient Navigator

Job Description

This is a remote position.

Schedule :   Monday to Friday, 20 paid hours per week, Flexible within US Eastern Timezone

Key Responsibilities :

• Support patients in understanding and navigating U.S. healthcare processes (insurance, referrals, follow-up care)
• Clarify AI-generated responses and guide users through non-clinical next steps
• Offer warm, empathetic communication by chat and phone
• Escalate any urgent or clinically complex issues to U.S.-licensed RN team
• Maintain accurate documentation and HIPAA-compliant communication
• Collaborate with the U.S.-based operations and AI teams

Requirements

Nice to Have :

Independent Contractor Perks

ZR_28866_JOB

Requirements

Advanced proficiency in QuickBooks Online HR experience with an AU-based client / company Strong understanding of Australian bookkeeping practices, including BAS Excellent communication and documentation skills Detail-oriented, self-managed, and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR_24527_JOB