• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Naga - Ninoy and Cory Ave, Grd FlrLanguage Requirements:
Time Type:
Full timeTalent Connect TIKTOK - Naga 2025 • PHL Naga
Auto Accounts to achieve the desired delinquency and NPL level through the prescribed leakage and collection rates.Review of records of Past Transaction/ Negotiations;.Advise client to pay now or o... Show more
A leading global recruitment firm is seeking an experienced Finance Transformation Leader based in Naga City, Philippines.The role requires 15+ years of experience, focusing on order-to-cash proces... Show more
You will act as a manpower pool in filling in temporary vacancies of officers in branches and providing quality service to the clients.You will perform spot-checking on Cash in Vault (CIV), ATM, Te... Show more
The employer is a large organization in the IT-BPM industry, known for providing innovative solutions and services.They are committed to delivering impactful strategies and fostering professional g... Show more
Essential Functions/Core Responsibilities.Implement and maintain site-specific facility operations standards and processes set by facilities managers.Coordinate and monitor the execution of buildin... Show more
Looking to glow up your career? You've come to the right place!.As a BDO Life Financial Advisor, you get the opportunity to level up your skills, expand your network, and make a difference in peopl... Show more
Kenvue is currently recruiting for a:.Customer Development Manager - Regional Key Accounts Visayas.Built on over a century of heritage and rooted in science, we’re the house of iconic brands - incl... Show more
A leading retail company in Naga is seeking a results-driven Selling Manager.This role involves driving sales performance, leading teams, and ensuring operational excellence.The ideal candidate has... Show more
Assistant Construction Design Manager.This role ensures that the design intent is accurately implemented, coordinates with contractors and consultants, and resolves design issues during constructio... Show more
The Distributor Development Manager acts as the bridge between company strategy and field execution by delivering on KRAs and elevating the functional standards of our distributor network to ensure... Show more
Branch Head – SM City Naga Branch.As Branch Head, you’ll provide both strategic direction and hands-on management to ensure your branch meets — and exceeds — its business goals.You’ll lead a commit... Show more
Location: Naga, Central Visayas, Philippines.Business Unit: Transition Business Group.Power your future with AboitizPower.You will work closely with Security team to deliver results, create positiv... Show more
Accepts incoming vaccine delivery.Monitors and controls vaccine expiration, cold storage and supplies movement.Dispenses vaccines by packaging and labeling based on Sales Invoice.Provides pharmacol... Show more
Accepts incoming vaccine delivery.Monitors and controls vaccine expiration, cold storage and supplies movement.Dispenses vaccines by packaging and labeling based on Sales Invoice.Provides pharmacol... Show more
Bachelor's degree in Human Resource Management, Psychology, Business Administration or any related field .With at least 1-2 years of experience in Human Resources, including exposure to recruitment... Show more
Are you a results-driven retail leader who thrives in a fast-paced environment? We’re looking for a.If you are passionate about operational excellence and customer satisfaction, this role is for yo... Show more
Generated portfolio must be of good quality and income generating.Scouts for potential clients from branch referrals, performs client calls and project visits.Identifies every business opportunity ... Show more
Join Concentrix Naga – Build Your Career in the Heart of Bicol! .We accept Fresh Grads, No BPO Experience & Career Shifters (Mcdo, Jollibee, Barista, SM Sales, Puregold, Hotel, IT - ANY Industry!) ... Show more
