Italian Customer Service Analyst (Lapu-Lapu Cebu City)

BENEFITS : Sick Leave

Vacation Leave

13th Month Pay

Government Mandated Benefits

1-time relocation assistance

Other will be discussed by the client JOB DETAILS : Company Profile : This is a jewelry and watches manufacturing company. They are well known for producing and distributing quality timepieces and jewelry worldwide.

Position : Italian Customer Service Analyst

Location : Lapu-Lapu Cebu City

Industry : Manufacturing Company

Salary : PHP 60,000 - PHP 70,000 gross

Schedule : Nightshift | Shifting

Work Set-up : Working Onsite

Requirements :

Preferably Filipino that is fluent in Italian

Foreign National who has a permanent visa in the Philippines

Proficient in both Italian and English

Bachelor's Degree Holder

Customer Service experience is a plus

Willing to work in Lapu-Lapu City, Cebu, Philippines

Responsibilities :

Manage phone calls and demonstrate good customer service to Italian-speaking clients

Assist in Tracking and distributing information about orders

Answer and resolve consumer complaints

Guides the consumer in Repair and Services inquiries

Resolves payment complaints

Recruitment Process :

Resume Screening

Assessment Exam

HR interview

Operation Interview

Final Interview

Job Offer