Looking for (Philippines-based) candidates
Job Role : Loan Processor
Compensation range : $1,800 - $2,400 AUD / month (before deductions)
Work Schedule : 9 : 00 AM – 5 : 00 PM AEST / 7 : 00 AM – 3 : 00 PM PH Time
Note : During daylight saving time (around October to March), the start time would usually shift to 6 : 00 AM PHT. However, this can be adjusted to 7 : 00 AM to make it more manageable.
Engagement type : Employer of Record (EOR)
Who We Are : At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be hired by the client as a full-time employee with an expectation of exclusivity (not working for other companies). We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home
Who The Client Is : Our client is a boutique advisory firm focused on helping professional service businesses and their clients navigate complex lending needs. They take a highly strategic approach to structuring debt, offering solutions that go well beyond standard lending services.
Role Overview : We're seeking a detail-oriented and ambitious Loan Processor to join our growing operations team. This role offers an exceptional opportunity to learn from industry-leading systematic processes while building a career in premium mortgage services.
You'll start by managing 10-15 applications monthly and progress to full capacity (40+ applications) within 90 days. Working closely with our Senior Loan Processor and Strategy team, you'll develop expertise across all application types while contributing to the systematic excellence that sets Alcove apart from traditional mortgage brokers.
This role is perfect for someone who thrives on systematic approaches, values continuous learning, and wants to build a career with clear progression opportunities in a fast-growing, premium mortgage advisory business
Key Responsibilities :
Application Processing & Submission
- Process and submit mortgage applications prepared by our strategy team with exceptional attention to detail
- Start with simpler refinance applications and progress to complex purchase scenarios under guidance
- Manage application workflows using Broker Engine and Apply Online platforms
- Coordinate with clients, lenders, solicitors, conveyancers, and various third parties
- Handle discharge processes with outgoing lenders and manage settlement coordination
MIR Management & Problem Resolution
Respond to lender MIRs (More Information Required) initially with strategy team supportDevelop autonomy in handling routine MIR responses as experience growsCollaborate with Andrew and strategy team on complex scenarios requiring expert inputLearn to anticipate and prevent common application issues through systematic approachesTrack and resolve application bottlenecks to maintain smooth processing timelinesSystematic Process Execution
Follow proven systematic approaches to ensure consistent, high-quality outcomesUtilize comprehensive template databases and organizational frameworksMaintain meticulous documentation and compliance audit trailsExecute proactive client communication protocols that support our "Expect More" brandContribute feedback on process improvements and efficiency opportunitiesProfessional Development & Growth
Learn from Senior Loan Processor's systematic methodologies and industry expertiseParticipate in lender training sessions and industry development programsBuild relationships with key lenders and understand their specific requirementsDevelop specialized knowledge in complex application types (SMSF, commercial, etc.)Contribute to team knowledge sharing and continuous improvement initiativesRequirements
Essential Qualities
Systematic mindset : You naturally organize work, follow processes methodically, and take detailed notesAutonomous learner : You proactively seek solutions and reduce dependency on others over timeQuality focus : You take pride in accuracy and thoroughness rather than just speedExceptional communication : Strong written English for professional client and stakeholder interactionGrowth oriented : You're ambitious about developing expertise and taking on increasing responsibilityExperience Requirements
Mortgage processing experience preferred but exceptional candidates new to the industry will be consideredUnderstanding of Australian lending landscape (basic knowledge acceptable, comprehensive training provided)Proficiency with Apply Online or similar platforms (training provided for specific systems)Administrative or customer service background demonstrating attention to detail and client focusTechnology comfort for learning new systems and optimizing digital workflowsPersonal Attributes
Natural problem-solver who identifies issues early and proposes solutionsComfortable working with offshore team coordination and Australian business hoursResilient under pressure with ability to manage competing prioritiesCollaborative team player who also works effectively independentlyContinuous improvement mindset with openness to feedback and coachingWork Arrangement & Expectations :
This is a remote role that will be set up as Employer of Record (EOR)
To ensure alignment and transparency, successful candidates will be expected to :
Be available for meetings and collaboration during core 9 : 00 AM – 5 : 00 PM AESTDisclose any existing ongoing roles or client workReflect this engagement on LinkedIn profileBenefits
Why work with our client?
Exceptional Learning Environment
Learn from industry-leading systematic processes and proven methodologiesDirect mentorship from experienced Senior Loan Processor and Strategy teamAccess to comprehensive training programs and lender relationship developmentExposure to high-value, complex transactions for sophisticated clientsClear Career Progression
90-day pathway to full capacity and autonomyPotential advancement to Senior Loan Processor roleAlternative career paths in settlements management, compliance, or specialized processingProfessional development support and industry certification opportunitiesPremium Work Environment
Remote position based in the Philippines with collaborative Australian teamAccess to cutting-edge technology and systematic operational frameworksInvolvement in high-quality client experiences that exceed industry standardsDirect partnership with directors and senior team membersGrowth & Impact
Join a fast-growing business with ambitious scaling goalsYour systematic excellence directly contributes to client satisfaction and business successOpportunity to help establish new industry standards for mortgage processing qualityPotential for increased responsibility and specialized expertise development