This job offer is not available in your country.
Software Support Engineer
CrewBloomMetro Manila, PH3 days ago
Job type
- Quick Apply
Job descriptionExceptional customer service skills over email and on live screenshare calls; able to engage positively with both technical and nontechnical users to make answers seem simple. Empathy for customers who are frustrated by a problem, even if they caused it. The ability to coach someone to succeed rather than just provide an answer. Strong troubleshooting aptitude with focus on asking and observing before answering. Instinct for creating effective helpful, engaging, customer-facing videos, articles, and tutorials for our support site. Ability to work autonomously in a remote setting within defined core hours (8 AM – 4 PM ET). Willing and able to overlap duties with others in the product team to solve problems and keep forward progress moving. Proficient with Microsoft Intune and / or Group Policy Objects (GPO) for browser management and configuration. Familiar with managing Dynamics 365 managed solutions – installation, updates, troubleshooting. Experience administering SharePoint App Catalog for deploying custom spfx addins. Experience deploying Teams apps through the Teams admin center. Strong knowledge of the browser dev tools within Edge and Chrome to examine HTML, CSS, console errors, performance, cookies, and local storage. Help write CSS or jQuery selectors to find specific elements on a given web page. Develop clear, effective prompts used in AI or chat-based support systems to enhance automated assistance capabilities (prompt engineering). Proficient in core Microsoft 365 apps such as SharePoint Online, Dynamics, Copilot, Outlook, OneDrive, Teams, etc. Familiarity with managing work items in Microsoft DevOps. Internet Connection : Primary internet connection with a minimum speed of 15 Mbps . Backup internet connection with at least 10 Mbps . Backup connection must be capable of supporting work during a power outage. Primary Device : Desktop or laptop equipped with at least : Intel Core i5 (8th generation or newer) , Intel Core i3 (10th generation or newer) , AMD Ryzen 5 , or an equivalent processor. A minimum of 8 GB RAM . Backup Device : Must meet or exceed the performance of an Intel Core i3 processor. Must be functional during power interruptions. Peripherals and Workspace : A functioning webcam . A noise-canceling USB headset . A quiet, dedicated home office space . Join Our Dynamic Team : Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. Embrace the Opportunities : Seize daily chances to learn, innovate, and excel. Make a real impact in your field. Limitless Career Growth : Unlock a world of possibilities and resources to propel your career forward. Fast-Paced Thrills : Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. Flexibility, Your Way : Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. Work-Life Balance at Its Best : Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
We are looking for a skilled Software Support Engineer to join our team supporting a Microsoft 365 add-in that integrates across the entire M365 suite. This role is fully remote and focuses on delivering exceptional support for our customers’ power users and administrators who maintain and use our product.
Key Responsibilities :
- Provide first-class technical support for end users of our browser extension and other solutions.
- Troubleshoot issues related to user access, functionality, deployment, and content creation.
- Communicate effectively with both technical and non-technical customers ensuring clear explanation of issues and resolution steps.
- Support power users with configuration and content management tasks.
- Support admins with deployment, configuration, and troubleshooting tasks.
- Collaborate with internal teams to escalate complex issues and report bugs as needed.
- Help maintain documentation of known issues, procedures, and best practices for customer-facing support.
- Create, maintain, and update comprehensive documentation and help content for the support site aimed at improving user self-service experience.
Requirements
Soft Skills :
Deployment & Administration Expertise :
Other Technical Skills :
Microsoft 365 Platform Experience :
Minimum Technical and Work Environment Requirements :
Benefits
Create a job alert for this search
Software Engineer • Metro Manila, PH
Related jobs
Design, develop, and maintain robust frameworks and internal tools to enhance engineering efficiency, developer experience, and product quality.
Partner with cross-functional teams (Engineering, QA,...Show moreLast updated: 1 day ago
EngageRocket makes workplaces better with people analytics.By making it easy to collect, understand,.The Opportunity at EngageRocket.
We are looking for a driven Software Developer to be part of our...Show moreLast updated: 30+ days ago
Were on the lookout for a software engineer to join our growing team.Our products support the logistics industry in our aim to automate and eliminate manual work processes.You'll support the growth...Show moreLast updated: 15 days ago
Australia helping them build their remote teams in India, Philippines and Sri Lanka.We pride ourselves with hiring great teams to work on exciting game changing technology.Teamified currently has 2...Show moreLast updated: 24 days ago
Everything To Gain is seeking a Fully Remote Software Engineer located in the Philippines to join our dynamic team.In this position, you will play a crucial role in developing innovative software s...Show moreLast updated: 30+ days ago
We’re on the lookout for a software engineer to join our growing team.Our products support the logistics industry in our aim to automate and eliminate manual work processes.You’ll support the growt...Show moreLast updated: 30+ days ago
Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we’re expanding globally with new offices in South Africa and Dubai, a strong presence in the Philippines,...Show moreLast updated: 16 days ago
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines.
Our people work directly with international clients in roles that ...Show moreLast updated: 3 days ago
Design, code, debug, and implement software programs that are performance efficient, reliable, and easily maintainable in order to meet complex business requirements.
Integrate data from various bac...Show moreLast updated: 30+ days ago
We kickstart our day asking, what can I improve today?.If you’re someone who takes charge and strives to have their ideas turn into instant impact, you’re in!.
In making decisions we rely on one que...Show moreLast updated: 30+ days ago
Senior Software Engineer
iScale SolutionsManila, 00, phQuick Apply
- Promoted
Software Engineer - Portfolio Management and Rebalancing - Makati City
AvaloqMakati City, National Capital Region, Philippines Software Engineer - Portfolio Management and Rebalancing - Makati City.Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues i...Show moreLast updated: 2 days ago
Software Engineer
EngageRocketAnywhere, Anywhere, PhilippinesQuick Apply
Software Engineer
Teoh CapitalMetro Manila, PhilippinesQuick Apply
Software Engineer
TeamifiedMetro Manila, PHQuick Apply
- Promoted
Software Engineer - Payment - Makati
AvaloqMakati, NCR, Philippines Software Engineer - Payment - Makati.Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 ...Show moreLast updated: 30+ days ago
- Promoted
Software Engineer (ABR / S MNL) - Makati City
AvaloqMakati City, National Capital Region, Philippines Software Engineer (ABR / S MNL) - Makati City.Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more th...Show moreLast updated: 2 days ago
- Promoted
Senior Software Engineer I
UnitedHealth GroupQuezon City, Metro Manila, Philippines Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...Show moreLast updated: 30+ days ago
Fully Remote Software Engineer - Philippines
Everything To GainMetro Manila, PHQuick Apply
- Promoted
Senior Backend Software Engineer - Makati City
AvaloqMakati City, Philippines Senior Backend Software Engineer - Makati City.Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more...Show moreLast updated: 30+ days ago
Software Engineer
TransvirtualManila, Metro Manila, PHQuick Apply
Principal Software Engineer
Cloud BridgeTaguig, Metro Manila, PHQuick Apply
Software Engineer (Projec-based)
Satellite OfficeTaguig, Metro Manila, PHQuick Apply
Software Engineer
Octal Philippines Inc.Mandaluyong, Metro Manila, PHQuick Apply
Software Engineer
Freelancer.comTaguig, Metro Manila, PHQuick Apply
- Promoted
Senior Software Engineer (ABR / S MNL) - Makati City
AvaloqMakati City, National Capital Region, Philippines Senior Software Engineer (ABR / S MNL) - Makati City.Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and ...Show moreLast updated: 30+ days ago
- Promoted
Expert Software Engineer - Business Frameworks - Makati City
AvaloqMakati City, National Capital Region, Philippines Expert Software Engineer - Business Frameworks - Makati City.Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 count...Show moreLast updated: 30+ days ago
- Promoted
Output Software Engineer - Platform Solution - Makati City
AvaloqMakati City, National Capital Region, Philippines Output Software Engineer - Platform Solution - Makati City.Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countri...Show moreLast updated: 2 days ago