Customer Service Representative (Auto Insurance)

Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound interactions.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED :

Proven people skills

Excellent communicator, both oral and written (Senior EP)

• Strong problem solving and communication skills
• Strong analytical skills to investigate and resolve customer support tickets
• Able to multi-task efficiently under time pressure
• Previous experience in managing customer focused accounts
• Proven experience in managing a service and support focused team culture
• 6 months - 1 Year plus customer service experience