Vehicle Claims Adjuster

Accuracy meets efficiency—be the difference in every claim’s journey  at Smartsourcing, a 4-Time Best Company to Work For!

Hi! We’re  Smartsourcing , and we’re looking for a  full-time ,  onsite Vehicle Claims Adjuster  to keep cases moving, documents in order, and deadlines on point. You’ll handle claims, recoveries, and logistics tasks with precision—ensuring accuracy, compliance, and seamless coordination every step of the way. Here, your eye for detail and knack for keeping workflows on track will help deliver the gold standard of service our clients expect.

Where? 📍 JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu The  Vehicle Claims Adjuster  is responsible for delivering high-quality operational support across Recoveries, Claims, and Logistics workflows. This role ensures timely and accurate processing of cases, coordination of documentation, follow-ups with internal and external stakeholders, and adherence to company policies and compliance standards. The position plays a vital role in maintaining efficiency, accuracy, and service excellence throughout the claims lifecycle and associated logistics activities.

Key Responsibilities

Claims Support

• Monitor and manage the  Claims Inbox  and  Overflow  queues, ensuring timely allocation and response.
• Process and assess  Non-Fault  claims and cases in  Caspar .
• Handle  Caspar Remaining Requests , ensuring all outstanding requirements are addressed.
• Conduct  Rego Chase  follow-ups (checked and contacted) and obtain  Rego papers  for claim files.
• Support documentation for  POE bundling  and  hearing preparation  where applicable.

Recoveries Support

Logistics Support

TPD & Multi-Stream Support

General & Ad Hoc Duties

Requirements

Key Skills & Competencies

Qualifications & Experience

Benefits

Step Into the Smartsourcing Experience 😄

Smartsourcing was created with one mission : to change lives. We’re here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth year running, we’ve been recognized as one of HR Asia’s Best Companies to Work For. This award isn’t just a title—it’s a testament to our commitment to making Smartsourcing an incredible place to build a career. Why You’ll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That’s why we’re all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here’s just a glimpse of what we offer :

We're not just another outsourcing company. We’re building something that actually matters here – a place where good work meets good culture.

✨ Your next career move starts here—step in, stand out, and make an impact where precision and performance truly matter. Join Smartsourcing.