Talent.com
This job offer is not available in your country.
Technical Support Representative

Technical Support Representative

eFLEXervices, Inc.Baguio City, Benguet, PH
1 day ago
Job type
  • Quick Apply
Job description

Who we are : eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust.

At eFlex, we're not just a BPO company – we're your partners in success.

Our approach is all about finding the perfect match between talent and the organizations we support.

We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency.

We are all about exceptional quality and unwavering trust.

What we are looking for : Are you ready to take your expertise to the next level?

At eFlexervices, we're not just hiring for a Technical Support Representative – we're empowering your talent to deliver quality and performance.

Join us in shaping the success and making an impact that truly matters.

We are looking for an awesome individual who has the flair, skill, and experience to understand and provide resolutions to customer concerns and questions via chat.

This includes researching for the answers on your own or using your resources on hand, and also being able to think outside of the box and critically.

What you’ll be doing : Respond to inbound chat conversations.

Be the voice of the customer; give direct feedback and updates on bug and feature requests.

They should be able to use their CRM, SaaS, and Salesforce experience to show how to navigate and answer questions about it.

Be able to upsell additional services and make permanent customers.

Route appropriate tickets to CS, Finance, Legal, or Sales.

Accurately categorize and document each interaction.

Occasionally, help customers live over Zoom or a phone call.

  • Qualifications and Requirements : Proven work experience as a technical support representative or a similar role.

2 years of work experience in the same field is a plus.

Hands-on experience with CRM / SaaS applications.

Familiarity with Zapier and / or similar applications.

Familiarity with reporting and Excel / Google Sheets.

Familiarity with chat apps like Intercom and Slack.

Excellent verbal and written communication skills.

Knowledge of API preferred.

Good time-management skills with the ability to handle various open tickets / chats simultaneously.

Strong and keen attention to detail.

Has chat support experience.

Has experience with upselling the product to the customer.

Benefits and Perks : At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections.

Here's what's in store for you : Living Our Values : We don't just talk the talk; we walk the walk.

From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation : Your hard work deserves recognition.

Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options : Work your way!

If you're outside Baguio City, embrace a permanent work-from-home setup.

For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters : Recharge and refresh!

Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success : Your journey with us is brimming with growth opportunities.

We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey?

Join the eFlex family and experience a workplace that values your individuality and success.

Let's thrive together!

Powered by JazzHR

Create a job alert for this search

Technical Support Representative • Baguio City, Benguet, PH

Related jobs
  • Promoted
Customer Service Representative - Work from home - $4.50 USD per hour

Customer Service Representative - Work from home - $4.50 USD per hour

ETechBaguio, Benguet
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Etech Lens. Our sharp analytical skills, paired with the latest technology, a...Show moreLast updated: 3 days ago
  • Promoted
Remote Customer Associate - $4.50 USD per hour

Remote Customer Associate - $4.50 USD per hour

ETechUrdaneta, Pangasinan
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Etech Lens. Our sharp analytical skills, paired with the latest technology, a...Show moreLast updated: 3 days ago
IT Support Assistant

IT Support Assistant

SmoothMoves, Inc.La Trinidad, Cordillera Administrative Region, Philippines
Quick Apply
At least 2nd yr College undergraduate of Information Technology or any related course.At least 1 year of working experience is an advantage, but not required. To be assigned in Registry of Deeds - B...Show moreLast updated: 11 days ago
Technical Sales Specialist Data Center

Technical Sales Specialist Data Center

RM Staffing B.V.Bonuan Gueset, 01, PH
You’ll be the face of our technical expertise, conducting compelling.By effectively communicating the value of our services, you'll help prospective customers understand how our solutions can solve...Show moreLast updated: 30+ days ago
  • Promoted
Customer Representative (Growth Backer)

Customer Representative (Growth Backer)

Cyberbacker Careersna, Pangasinan, PH
Key Responsibilities : Voice Dominate your market : Identify, target, and win new business opportunities like the sales pro you are. Crush your quotas : We don’t care about excuses – we care about res...Show moreLast updated: 30+ days ago
Technical Support Representative - (Baguio)

Technical Support Representative - (Baguio)

eFLEXervices, Inc.Baguio City, Benguet, PH
Quick Apply
Applicants residing in Baguio City are highly preferred.Who we are : eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and buildin...Show moreLast updated: 23 hours ago
  • Promoted
Remote Customer Support Specialist - $4.50 USD per hour

Remote Customer Support Specialist - $4.50 USD per hour

ETechDagupan, Pangasinan
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Etech Lens. Our sharp analytical skills, paired with the latest technology, a...Show moreLast updated: 3 days ago
  • Promoted
Remote Customer Service - $4.50 USD per hour

Remote Customer Service - $4.50 USD per hour

ETechUrdaneta, Pangasinan
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Etech Lens. Our sharp analytical skills, paired with the latest technology, a...Show moreLast updated: 3 days ago
  • Promoted
Dialysis Sales Representative- Exp. In Dialysis- Pangasinan

Dialysis Sales Representative- Exp. In Dialysis- Pangasinan

DEMPSEYPangasinan, Pangasinan, PH
Knowledge, Skills, and Capability 1.Must be a College Graduate of any Business Course 1.Must have sales experience related in healthcare particularly Dialysis 1. Must possess good verbal and written...Show moreLast updated: 30+ days ago
Healthcare Support | Earn Up to 24K Monthly + 15K Sign-on Bonus | CNX Baguio

Healthcare Support | Earn Up to 24K Monthly + 15K Sign-on Bonus | CNX Baguio

Tap Growth aiBaguio, Cordillera Administrative, PH
We're Hiring : Healthcare Support! 🌟.We are seeking dedicated and compassionate individuals to join our healthcare support team. The ideal candidate will assist in delivering exceptional patient car...Show moreLast updated: 8 days ago
  • Promoted
Support Analyst I

Support Analyst I

NEKSJOBBaguio City, Benguet, PH
About the Role : The Support Analyst role focuses on keeping existing customers satisfied with products and services.This role is responsible for providing user support to resolve issues with softw...Show moreLast updated: 30+ days ago
Freelance Clinical Provider (Ilocos Region, Pangasinan, Laoag)

Freelance Clinical Provider (Ilocos Region, Pangasinan, Laoag)

IntellectIlocos Region, PH
Quick Apply
You will be a clinical provider on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals.This is ...Show moreLast updated: 1 day ago
Healthcare Support | Earn Up to 24K Monthly + 15K Sign-on Bonus | CNX Baguio

Healthcare Support | Earn Up to 24K Monthly + 15K Sign-on Bonus | CNX Baguio

ConcentrixBaguio, Cordillera Administrative, PH
We're Hiring : Healthcare Support! 🌟.We are seeking dedicated and compassionate individuals to join our healthcare support team. The ideal candidate will assist in delivering exceptional patient car...Show moreLast updated: 8 days ago
  • Promoted
Tech Solutions Architect

Tech Solutions Architect

ShaeWellnessBaguio, Cordillera Administrative Region, Philippines
We are a rapidly growing software and healthtech group building scalable platforms across AI, digital health, and low-code / no-code systems. Our work spans SaaS, custom enterprise builds, and consume...Show moreLast updated: 14 days ago
  • Promoted
WFH Customer Support - Flexible Schedule - $4.50 USD per hour

WFH Customer Support - Flexible Schedule - $4.50 USD per hour

ETechUrdaneta, Pangasinan
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Etech Lens. Our sharp analytical skills, paired with the latest technology, a...Show moreLast updated: 3 days ago
  • Promoted
Customer Support Specialist - WFH - $4.50 USD per hour

Customer Support Specialist - WFH - $4.50 USD per hour

ETechSan Fernando, La Union
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Etech Lens. Our sharp analytical skills, paired with the latest technology, a...Show moreLast updated: 3 days ago
  • Promoted
Support Analyst Accounting

Support Analyst Accounting

NeksjobPHBaguio City, Benguet, PH
Job Title : Support Analyst – Accounting Location : Baguio, Philippines (Onsite) Salary : 23000 - 27000 / month About the Role : As a Support Analyst – Accounting, you will contribute to a positive an...Show moreLast updated: 22 days ago
Sales Representative

Sales Representative

Michael & Associates, Attorneys at LawIlocos Region, PH
Quick Apply
Be Part of the Criminal Defense Revolution at Michael & Associates, Attorneys at Law!.At Michael & Associates, we’re more than a law firm—we’re redefining what criminal defense can achieve....Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative - Healthcare & Financial Accounts

Customer Service Representative - Healthcare & Financial Accounts

STACKph GDV Business Services CO.Baguio, Benguet, PH
Job Summary : We are looking for skilled and motivated Customer Service Representatives to join our Baguio City team.You will assist clients in the healthcare and financial industries, ensuring accu...Show moreLast updated: 12 days ago
  • Promoted
Customer Support Associate / Open for Fresh Graduates

Customer Support Associate / Open for Fresh Graduates

BPOJobOpeningsBaguio, Benguet, PH
Customer Service Representatives handle concerns and complaints regarding goods and services.In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance...Show moreLast updated: 30+ days ago