About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statistica, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.
We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Universal Customer Service Representative , you are responsible for delivering the Bank’s service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Centre Inbound/Outbound Calls, Email, Chat, social media. Attend to client inquiries, requests and complaints within the set service standards and assists with assigned tasks or deliverables to support the team in executing and delivering team level strategies and action plans The Universal Better Banking Specialist / Processor is an entry-level position of Contact Center Channel Servicing Security Bank clients with 24x7 support. They handle service-related queries of clients that may involve credit card inquiries, billing, disputes and other bank products.
How will you contribute
What we're looking for
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Customer Service Representative (Blended) • Makati, Makati, Philippines
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