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Operations TL
Global StrategicMandaluyong, Metro Manila, PH13 days ago
Job descriptionBachelor’s degree or relevant work experience in a BPO or customer service environment. Previous experience as a Team Lead, senior agent, or coaching role preferred. Strong communication and interpersonal skills with an emphasis on client collaboration and service. Ability to motivate and guide team members while effectively liaising with client representatives. Basic problem-solving skills and ability to escalate issues appropriately. Experience working with US-based clients or in client-facing roles is a plus.
We're Hiring : Operations Team Leader! 🌟
Location : Mandaluyong, Philippines
Work Mode : Work From Office
Role : Operations TL
What You'll Do :
- Lead and support a team of customer service or operations agents in meeting daily performance goals and client expectations.
- Monitor team adherence to processes and quality standards, providing real-time feedback and encouragement.
- Serve as the first point of contact for team members’ questions or minor operational issues, escalating more complex problems to the Supervisor.
- Collaborate closely with client representatives by supporting communication and ensuring client concerns are addressed promptly through the team.
- Assist in maintaining clear and timely communication between the team and the client to enhance service delivery and client satisfaction.
- Participate in regular client meetings or calls as needed to stay aligned with client goals and provide operational updates.
- Help coordinate team schedules and attendance to meet client requirements.
- Support new hire onboarding by assisting with training and clarifying client-specific processes.
What We're Looking For :
Ready to lead and make an impact? 🚀 Apply now and let's grow together!
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Operation • Mandaluyong, Metro Manila, PH