Senior Product Manager, Integration Features

We are currently seeking a high calibre professional to join our team as a Senior Product Manager, Integration Features.

Principal Responsibilities

In this role you will :

• Define medium‑to‑long term product capability / feature roadmap, ensuring it reflects evolving client needs / behaviours, market infrastructure developments, regulation, and emerging technologies. Ensure roadmap aligns to future state architecture and broader Client Connectivity and CIB goals
• Set the direction for development of new product solutions / capabilities / features, by defining and prioritising epics within mandated systems to unlock delivery and improve visibility. Empower product owners to further refine user stories and prioritise backlogs for delivery. Ensure awareness and visibility of roadmap to broader business and stakeholders and link back to broader Client Connectivity strategy incl. FSA. Collaborate with country / regional market management and client change teams to understand and address client and market trends within the capability roadmap and contribute to global Client Connectivity strategy. Proactively identify key themes emerging and work with operations and technology team to determine solution approach, supporting concept / business case creation and investment approval
• Responsible for capability product governance including periodic reviews, financial performance (revenue and cost management) and managing closure of functional and non‑functional risks / issues impacting the capability performance or operational efficiency; develop and execute product commercialisation in partnership with business readiness and frontline teams to increase product uptake and performance as per product strategy. Ownership of benefit realisation (OKRs and KPIs)
• Responsible for customer level file integration processing and transformation capabilities; act as a role model for client centricity and collaboration across all functions within the CIB organization; lead efforts to position HSBC as the world’s best client connectivity bank
• Ensure a client‑centric capability development, commercialisation, and risk management approach by reviewing client feedback, usage data, complaints, industry surveys and insights shared from market management and client‑facing teams i.e. Helpdesk, Client Onboarding, Relationship or Sales Managers
• Design capabilities that consider client and colleague experience end‑to‑end, from onboarding / set‑up to support / servicing. Ensure automation and avoidance of manual intervention is prioritised in the capability roadmap; engage directly with clients as required, including client focus groups and take feedback to influence roadmap prioritisation and solution approach
• Enable autonomous delivery of capabilities / features by agile delivery teams, by setting clear direction on roadmap and epic definition for product owner; maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy

To Be Successful You Will Need

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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