Site Reliability Engineering (SRE) SME

Infrastructure Security SME

Primary Skills : Prometheus, Grafana, Splunk, Datadog, Dynatrace, ELK, AppDynamics, AWS, Azure, GCP, Site Reliability Engineering, ML.AI, Kubernetes, Docker, OpenShift.

Location : Manila

Job Description

We are seeking a highly skilled Site Reliability Engineering (SRE) Subject Matter Expert (SME) to lead and advance our observability, performance engineering, reliability, and AIOps practices. The SME will be responsible for designing, implementing, and evangelizing modern SRE capabilities that improve system reliability, scalability, and efficiency across our IT ecosystem. This role requires deep technical expertise, hands‑on problem‑solving skills, and the ability to influence cross‑functional teams.

Key Responsibilities

• Observability & Monitoring
• Define and implement observability frameworks across logs, metrics, traces, and events.
• Establish SLOs, SLIs, and error budgets in collaboration with product and engineering teams.
• Drive proactive incident detection and root cause analysis.
• Performance Engineering
• Lead performance benchmarking, load / stress testing, and scalability assessments of applications and infrastructure.
• Build performance models and capacity planning strategies for critical business systems.
• Partner with development teams to identify performance bottlenecks and optimize application / infrastructure efficiency.
• Reliability Engineering
• Design and implement automation for incident response, disaster recovery, and self‑healing systems.
• Lead Chaos Engineering and Resilience testing initiatives.
• Drive reliability reviews, postmortems, and blameless RCA culture.
• Ensure best practices for fault tolerance, availability, and resilience are embedded in system design.
• Define AIOps strategy and deploy ML / AI‑driven observability and incident response capabilities.
• Leverage anomaly detection, event correlation, and predictive analytics for proactive IT operations.
• Integrate AIOps platforms with ITSM tools for intelligent ticketing, alert suppression, and automated remediation.
• Act as a thought leader in SRE practices, mentoring engineers and influencing leadership decisions.
• Partner with development, infrastructure, and business teams to embed SRE principles across the enterprise.
• Drive continuous improvement culture for availability, scalability, and operational excellence.

Required Qualifications

Preferred Qualifications

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ : CLPS), delivering cutting‑edge end‑to‑end services across banking, wealth management, and e‑commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast‑growing team shaping the future of technology across industries.

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