Description :
•Provide administrative support in terms of attendance and team performance monitoring.
•Assist the management team in regular performance appraisal of agents and ensure timely submission of evaluation reports.
•Assist in ensuring that the teams’ KPIs and deliverables are met.
•Provide mentoring to improve agent’s performance and follow-up information to assist coaching and support for management.
•Assist in implementing and properly observing company policies and house rules.
•Support in the conduct of operations in the current campaign assignment.
•Periodically facilitate training programs for new and current employees.
•Perform other administrative and supervisory duties as assigned.
Requirements :
· Minimum of 2 years of BPO experience (Outbound calls, Sales, and Telemarketing)
· Has experience in handling and leading a team
· Bachelor’s degree or at least College level
· Good verbal and written communication skills
· Strong organizational skills to give the team direction
· Excellent written and verbal communication skills
· Good working attitude
Benefits :
Assistant Team Lead/SME • Naga, Bicol, Philippines
The Branch Head provides strategic direction and operational management support to branch employees by assuming overall accountability for service and product delivery, establishing and maintaining... Show more
A leading global recruitment firm is seeking an experienced Finance Transformation Leader based in Naga City, Philippines.The role requires 15+ years of experience, focusing on order-to-cash proces... Show more
A retail and distribution company in the Philippines is looking for a skilled leader to oversee daily operations and drive sales performance.You will be responsible for optimizing processes, leadin... Show more
Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services.Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, an... Show more
A leading retail company in Naga is seeking a results-driven Selling Manager.This role involves driving sales performance, leading teams, and ensuring operational excellence.The ideal candidate has... Show more
Are you a strong leader who thrives in a fast-paced retail environment? We’re looking for a.Lead the team in achieving sales targets and business goals.Monitor store performance and communicate cle... Show more
Assistant Construction Design Manager.This role ensures that the design intent is accurately implemented, coordinates with contractors and consultants, and resolves design issues during constructio... Show more
Direct and coordinate the company’s retail and distribution activities, ensuring smooth, efficient, and profitable operations across all business units.Develop and implement sales strategies that b... Show more
An electronics manufacturing company.POSITION: SENIOR OUTSOURCED OPERATIONS MANAGER.First Philippine Industrial Park (FPIP), Sto.The Senior Operations Manager, Outsourced Operations, reports direct... Show more
KER Systems and Solutions Corp.Plant Supervisor for Steel Fabrication.We are a dynamic company in the construction industry, specializing in high-quality formwork, scaffolding, and shoring systems,... Show more
A leading human resource firm in the Philippines is seeking an Operations Manager with at least 3 years of experience in the agriculture industry.The candidate will coordinate various activities, m... Show more
Bachelor's degree in Human Resource Management, Psychology, Business Administration or any related field .With at least 1-2 years of experience in Human Resources, including exposure to recruitment... Show more
Process Optimization: Identify opportunities for continuous improvement, drive standardization, and lead automation initiatives to reduce inefficiencies.Operational Oversight: Manage vendor relatio... Show more
A discrete manufacturing company.REPORTING LINE & KEY STAKEHOLDERS:.PH Plant Manager and General Manager.Local Technical Expert supporting the US team.Mid Shift (1:00 PM – 10:00 PM).Execute end-to-... Show more
Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services.Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, an... Show more
Generated portfolio must be of good quality and income generating.Scouts for potential clients from branch referrals, performs client calls and project visits.Identifies every business opportunity ... Show more
He/She ensures excellent service delivery, operational efficiency, including compliance to regulations of the bank and other regulatory agencies.College graduate of any business course.With good le... Show more
You will act as a manpower pool in filling in temporary vacancies of officers in branches and providing quality service to the clients.You will perform spot-checking on Cash in Vault (CIV), ATM, Te... Show more
AOM will do the coordination of FP, TP and TA activities;.Ensure execution of planned BTL's and other tasks & responsibilities of FP's, TP's and TA's;.Monitoring and evaluating performance of team;... Show more
Are you a results-driven retail leader who thrives in a fast-paced environment? We’re looking for a.If you are passionate about operational excellence and customer satisfaction, this role is for yo... Show more
