E-Commerce Customer Service Representative

COMPANY PROFILE : This company was founded year 1995, a retail company, that specializes in selling natural health food and supplement products in the Philippines.

Position : E-Commerce Customer Service Specialist

Company Industry : Distributor Company

Work Location : Pasig City

Work Schedule : Monday to Friday

Salary : Php 20,000 – Php 30,000

Work Set Up : Work on site

BENEFITS :

✨Government mandated benefits

✨HMO

✨Life insurance

✨Leave Credits

✨Employee Discount

✨Free Vitamins

JOB REQUIREMENTS :

✨Bachelor's Degree holder

✨Open for non-bachelors

✨Experience as a Customer Service answering concerns and inquiries in any of the e-commerce platforms (shoppee, lazada or tiktok)

✨Experience in health supplements, diet, nutrition, and human anatomy is a plus

✨Amendable to work on site.

JOB RESPONSIBILITIES :

✨Respond to customer inquiries and resolve their issues via email, phone, or chat.

✨Assist customers with placing orders, tracking shipments, and processing returns.

✨Provide product information and recommendations to customers.

✨Maintain accurate records of customer interactions and transactions.

✨Meet and exceed customer satisfaction goals and performance metrics.

RECRUITMENT PROCESS : (ONLINE OR FACE TO FACE)

✨Initial Interview

✨Final Interview

✨Job Offer