COMPANY PROFILE : This company was founded year 1995, a retail company, that specializes in selling natural health food and supplement products in the Philippines.
Position : E-Commerce Customer Service Specialist
Company Industry : Distributor Company
Work Location : Pasig City
Work Schedule : Monday to Friday
Salary : Php 20,000 – Php 30,000
Work Set Up : Work on site
BENEFITS :
✨Government mandated benefits
✨HMO
✨Life insurance
✨Leave Credits
✨Employee Discount
✨Free Vitamins
JOB REQUIREMENTS :
✨Bachelor's Degree holder
✨Open for non-bachelors
✨Experience as a Customer Service answering concerns and inquiries in any of the e-commerce platforms (shoppee, lazada or tiktok)
✨Experience in health supplements, diet, nutrition, and human anatomy is a plus
✨Amendable to work on site.
JOB RESPONSIBILITIES :
✨Respond to customer inquiries and resolve their issues via email, phone, or chat.
✨Assist customers with placing orders, tracking shipments, and processing returns.
✨Provide product information and recommendations to customers.
✨Maintain accurate records of customer interactions and transactions.
✨Meet and exceed customer satisfaction goals and performance metrics.
RECRUITMENT PROCESS : (ONLINE OR FACE TO FACE)
✨Initial Interview
✨Final Interview
✨Job Offer
Customer Service Representative • Pasay City, National Capital Region, PH