Customer Support | Patient Care Coordinator | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing / offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Key Responsibilities :

• Coordinate all aspects of the patient intake process, including referrals, registration, and initial appointments.
• Manage scheduling for patients and clinical staff to optimize efficiency and patient satisfaction.
• Verify insurance coverage, obtain authorizations, and ensure financial documentation is complete and accurate.
• Maintain and update patient information in the Electronic Medical Record (EMR) system.
• Serve as the main administrative contact for patients, addressing inquiries and providing guidance on next steps.
• Collaborate with clinical and administrative staff to ensure continuity of care and timely service delivery.
• Monitor patient progress through the care process and assist with follow-up coordination as needed.
• Support compliance with HIPAA and other regulatory standards in all patient interactions and recordkeeping.

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Benefits

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