Field Services Admin & Client Support Representative

Job Description

This is a remote position.

Job Highlights :

• Contract type : Independent Contractor
• Schedule :   (Schedule to be discussed by client) Eastern Time — includes a 60-minute unpaid break

Total Weekly Hours :  40 hours

Position Overview

The Field Services Administrative & Client Support Representative provides operational, scheduling, and communication support to the Field Services team. This role ensures that service calls are scheduled efficiently, clients receive timely updates, and administrative tasks are completed accurately.

The representative will also participate in the Field Services call queue, receiving warm-transferred calls from Tech Ops and assisting customers with questions related to active service cases.This position is essential in reducing the administrative load on internal personnel, improving client experience, and increasing overall service capacity. The representative serves as a central coordination point between clients, technicians, and internal teams, ensuring service requests progress smoothly from intake through completion.

Key Responsibilities

Service Scheduling & Coordination

Client Communication & Case Updates

Call Queue Support

Administrative & Operational Support

Parts Ordering, Billing & Invoicing

Requirements

Preferred

Key Competencies

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_29833_JOB

Requirements

Requirements Atleast 1yr experience in administrative support, customer service, scheduling, or service operations. Experience handling client calls or working in a call queue environment. Strong written and verbal communication skills in English. Ability to handle multiple tasks simultaneously in a fast-paced environment. High attention to detail and accuracy. Customer-service mindset with a professional and courteous approach. Ability to learn ticketing, scheduling, and CRM systems quickly. Reliable availability during assigned working hours. Preferred Familiarity with field service operations or technical support workflows. Ability to navigate online systems or dashboards to gather information, export reports, and prepare materials that support Field Services workflows. Key Competencies Communication Clarity : Able to explain scheduling updates, case status, and next steps in a clear and client-friendly manner. Responsiveness : Communicates quickly and consistently with clients and internal teams. Organization : Manages schedules and administrative tasks with minimal oversight. Problem-Solving : Able to identify issues, escalate appropriately, and keep cases moving forward. Professionalism : Maintains a client-first attitude and represents the Field Services team with a high standard of service. Dependability : Follows through on commitments and maintains reliable, predictable availability.