Sr. Client Services Desk- Financial

Client Profile :

One of the fastest growing IT companies not only in the Philippines but also in Canada

Position : Sr. Client Services Desk- Financial

Company Industry : BPO Company

Location : McKinley, Taguig City

Salary Offer : Php23,000-Php30,000

Work Schedule : Graveyard Schedule

Work Set Up : Work Onsite

Job Requirements : ✨College Degree

✨ At least 2 years of experience in the BPO industry

✨ Experience in Insurance, Wealth Investment Management and Financials

✨Willing to work on a Graveyard Shift

✨Amenable to work onsite in McKinley, Taguig

✨Can start as soon as possible

Job Responsibilities :

✨ Support client retention and contract renewals in line with corporate goals.

✨Determine and satisfy client needs, conduct consultative, value-driven sales and account management conversations.

✨Act as the main point of contact for internal sales teams and customers

✨Handle billing concerns and account-related questions

✨Guarantee a seamless and satisfying consumer experience

✨Keep up-to-date data in CRM systems and accurately record all customer interactions

✨Work together with internal support teams to handle reporting, escalations, and ongoing process enhancements

✨ Plan and oversee follow-up correspondence to facilitate deal closings and continuous relationship maintenance

Recruitment Process : (Online Interview)

✨Initial Interview

✨Second Interview

✨Final Interview

✨Job Offer