Alternative Investment Operations Director Derivatives Services

Alternative Investment Operations Director – Derivatives Services

Location : Quezon City, National Capital Region, Philippines

Job Description

Reporting directly to the GBS Service Delivery Head for Retail, Wealth, Alternatives, and Fund Services Operations, the Director is primarily responsible for leading the Derivatives Operations, Support and Solutions teams supporting Asia, North America, and UK to ensure timely, accurate, and effective delivery of services that are in scope. The role also oversees the Securities Lending function for GWAM.

Position Responsibilities

• Provide functional oversight to continuously enable the Derivatives Services teams to efficiently deliver on change initiatives, while continuing to produce consistent, high quality BAU services for both the General Accounts and Asset Management businesses.
• Drive strategic initiatives to deliver risk‑averse scalability, transparency, and synergistic alignment across the function.
• Drive share of best practices, fostering collaboration and innovation across the teams within the group.
• Support senior management with focus on ramping up efforts to digitize governance and oversight models within the function, while interfacing with key Business Unit decision makers.
• In partnership with the business, account for the execution of key transformation strategies, including strategic reviews on existing processes, contributing to the change agenda by submitting business cases, and ensuring smooth execution of active transformation programs.
• Champion and foster an innovation culture by encouraging teams to step outside of their comfort zone and supporting them through obstacles.
• Manage and mitigate operational risk; ensure issues are escalated and resolved timely and effectively.
• Validate the accuracy of operational risk heat maps and other risk assessments.
• Collaborate with local and segment risk functions to cascade and communicate operational risk awareness and management practices.
• Drive periodic scenario‑based tabletop exercises for business continuity planning to prevent service disruption.
• Ensure timely and effective closure of audit points.
• Ensure customer‑centered outcomes; enable feedback channels to align expectations and priorities.
• Define and refresh service level standards across the domain and manage delivery and reporting of KRI’s and KPIs per SLAs and Schedule of Services.
• Effectively manage direct and indirect costs; provide cost transparency to Finance teams and Business Units.
• Oversee annual business planning and business unit goal‑setting efforts.
• Ensure teams contribute to procedures and policies that are adhered to by subordinate leaders / teams.
• Accountable for timely / accurate information for performance and risk reporting, dashboards, governance reporting, and metrics for decision making.
• Ensure successful transitions of work and alignment toward a global shared services operation model.
• Manage a growing team; hire, compensate, promote, and assess performance.
• Develop group capability and functional expertise through training, coaching, mentoring, strategic talent and production management.
• Foster career progression via talent brokering and internal mobility, with succession plans in place.
• Engage teams by personalizing recognition and feedback, treating all members with dignity and respect.
• Champion diversity; ensure recruitment and selection practices reflect a diverse pipeline.

Preferred Qualifications

When You Join Our Team

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

Job Details

Role Level : Director

Work Type : Full‑Time

Country : Philippines

City : Quezon City

National Capital Region

Company Website : Function : Management

Company Industry : Insurance

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