Requirements :
- Graduate of any 4-year course.
- Experience in managing a team or being an individual contributor.
- At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO / shared services industry.
- Preferably with background or knowledge in Banking and Financial.
- Excellent oral and written communication.
- Good problem-solving skills and ability to multitask.
- Amenable to work in shifting / nightshift schedule in Clark .
- Amenable to work onsite
Responsibilities :
1. Training Needs Analysis :
Ability to identify training needs accurately.Ability to extend follow- up support on the floor to sustain learning and improve performance.2. Curriculum and Course Design :
Demonstrates end to end understanding of course design methodologies.3. Content Development :
Demonstrates end to end understanding of content development and maintains appropriate methodology.4. Course Delivery :
Possesses effective delivery / training techniques and methods.5. Research Methodology :
Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.