Campaign Administrator

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

• Monitor campaigns for all channels including inbound / outbound voice, SMS, email and automated alerts in real time, to identify issues, and liaison with IT / Mission Control / Operations in order to adjust where needed for client service fulfillment and strategies
• Watch campaign for metrics including idle time, number of agents and adjust pacing as required for volume
• Manage which lists are being targeted, leads by time zone, callbacks scheduled vs. fresh leads, and filter in / out where needed
• Review and recommend adjustments to redial logic and attempts
• Identify and support helpdesk with desktop, dialer and network issues
• Review reports to understand and manage list exhaust, project dialing hours remaining before list is done, and advise where we need to shift agents
• Perform list analysis, contact wise and provide feedback / suggestion to applicable staff to include in performance analytics
• Project dialing hours when new lists are received based on previous 3 lists of trending
• Work with Operations to helping identify campaign leakage for continued operation and business improvement
• Champion company core values and other company programs
• Other duties as assigned

Education

High School Diploma

Post-secondary education in an digital and / or analytical field is preferred

Experience

6 months – 1 year experience in an analytic role with focus on ETL, inventory management, database querying, digital / omnichanel strategies or equivalent work experience / education experience.

Certificates, Licenses, & Registration :

There are no personal certification, licensing, or registration requirements for this job

Reports to : Campaign Administration Team Leader