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Quality Excellence Lead Assistant Manager | Alabang

Quality Excellence Lead Assistant Manager | Alabang

TASQ Staffing SolutionsMuntinlupa, Metro Manila, Philippines
30+ days ago
Job type
  • Quick Apply
Job description

Responsibilities :

  • Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met
  • Assist in set up of Quality Compliance function for business processes in coordination with Operations and / or Migrations Team
  • Timely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performance
  • Conduct regular Gage R & R / calibrations sessions internally and / or with clients
  • Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures
  • Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings

Requirements :

  • 3-4 years in QA AM / TL role
  • Knowledge in Quality tools and analysis
  • Experience in Insurance domain (preferred)
  • Must have understanding on NPS calculation
  • Knowledge on Quality framework deployment in new transitions